Customer Success Executive

2 months ago

London, United Kingdom Social Value Portal Ltd Full time

We are expanding our team and looking for a passionate Customer Success Executives to join Social Value Portal, where you'll enjoy a competitive salary of up to £38k + an additional OTE of up to £20k. Other benefits include flexible working hours, private medical insurance from day one. Our mission is to deliver £100bn in social value, and as a Customer Success Executive, you'll play a key role in helping our customers achieve their goals and make a real difference.

About Us: At Social Value Portal, we provide user-friendly, online collaboration tools for the public, private, and voluntary sectors to deliver social value. Our innovative Social Value TOM System (Themes, Outcomes, and Measures) has already unlocked over £24bn in social value, and with recent Series B investment, we’re scaling rapidly both in the UK and internationally.

Role Summary: As a Customer Success Executive, you will inspire, coach, and support our customers to maximise their investment in our products. You will work closely with our Strategic Account Managers to develop and implement success plans, ensuring our customers meet their social value goals. This role is integral to maintaining customer satisfaction and driving revenue growth.

Key Responsibilities:

  • Partner with members to set and achieve social value pledges.
  • Drive utilisation and value from our products, supporting customers with industry insights and best practices.
  • Collaborate internally to advocate for customer needs and provide feedback for continuous improvement.
  • Maintain accurate client information and track key performance indicators to manage success.

Location and Hours: Full-time, permanent, London/Hybrid (2-3 days office-based)

What You Bring:

  • Experience in a customer-facing role, ideally within a SaaS environment.
  • Strong understanding of customer success principles and post-sale account management.
  • Excellent communication and presentation skills.
  • Proficiency with CRM software, preferably Salesforce.
  • A proactive, problem-solving attitude and the ability to manage and influence stakeholders.

Benefits:

  • Competitive salary of £28-38k base (depending on experience) + an additional £20k OTE
  • Flexible working including hybrid office days from London or Manchester, remote working, and flexible lunch hours.
  • Private medical insurance from day one.
  • 25 days of leave per year plus UK bank holidays and your birthday off.
  • Enhanced parental leave and life assurance at 4x salary.
  • Access to a 24/7 Employee Assistance Programme.
  • £400 annual learning budget, cycle to work scheme, and electric vehicle scheme.

At Social Value Portal, we are committed to fostering an inclusive environment. We actively encourage applications from diverse backgrounds and do not discriminate based on any protected class. Ready to Make a Difference? Click to Apply

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