Customer Success Executive

5 months ago

London, United Kingdom Chambers & Partners Full time

We are looking for a Customer Success Executive to join our team at Chambers and Partners.

The Customer Success Executive - Data & Analytics specialist is focused on managing and supporting the Chambers Insight and Business Intelligence customers during their subscription period and helps to secure the renewal.

**Main duties and responsibilities**:

- Ensure the Insight and Business Intelligence product is renewed by the customer for the following Chambers Guide / subscription period
- Onboard new customers and focus on helping them get the most value out of their purchase, sharing best practice and success stories
- Work with marketing, product and sales teams on retention campaigns to raise awareness of Chambers Insight and Business Intelligence and help to develop the product offering.
- Identify upsell and cross-sell opportunities and make the appropriate referrals
- Resolve customer queries and liaise with internal teams where needed
- Identify risky accounts and take the necessary steps to mitigate any cancellations
- Work closely with other internal teams to aid the development of new initiatives as well as improving current initiatives

**Skills and qualifications**:

- Proven experience in a previous Customer Success or client-facing role
- Impressive communication and interpersonal skills, both in person and remote
- Knowledge of customer success best practice and procedures
- Knowledge of Salesforce or other CRM systems would be highly beneficial
- Some knowledge of the legal sector would be desirable

**Person specification**:

- A natural people person who enjoys helping others
- Highly organised
- High level of accuracy and an eye for detail
- Strong communication skills (listening, written, verbal)

**About us**:
Chambers and Partners is the world’s leading legal rankings and insights intelligence company.

For over 30 years, Chambers has differentiated the very best legal talent by identifying and ranking law firms and lawyers globally.

The Chambers’ research methodology is unrivalled in accuracy, depth and quality, delivering indispensable data insights based on rankings that truly reflect ability and talent.

Over the past 12 months, Chambers has embarked on a business transformation project, with the goal of building on its reputation as the gold standard in legal rankings and directories to develop a world class range of digital products and data analytics services.

Our **Purpose** is to differentiate the best legal talent for when it really matters. Our **Mission** is to independently research the global legal market, to champion exceptional talent and deliver indispensable insights. And our **Vision** is a world where important legal matters are always addressed with the best intelligence and professional expertise, wherever it exists.

We continue to invest and innovate to deliver data-led platforms, enabling law firms to provide the right services and in-house counsel to partner with the right firms.

**Equal Opportunity Statement**

We are committed to fostering and promoting an inclusive professional environment for all of our employees, and we are proud to be an equal opportunity employer. Diversity and inclusion are integral values of Chambers and Partners and are key in our culture. We are committed to providing equal employment opportunities for all qualified individuals regardless of age, disability, race, sex, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. This commitment applies across all of our employment policies and practices, from recruiting and hiring to training and career development. We support our employees through our internal INSPIRE committee with Executive Sponsors, Chairs and Ambassadors throughout the business promoting knowledge and effecting change.

**Job Types**: Full-time, Permanent

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Work Location: Hybrid remote in London, EC4A 2AE

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