Guest Ticketing Coordinator
3 weeks ago
Description
This is an opportunity to lead the small team who distribute, reconcile and report on all guest and complimentary tickets for Festival Republic and Live Nation’s UK festivals. The role involves a high level of responsibility as well as the chance to work across Live Nation Entertainments festivals both onsite and from our London HQ. We’re looking for a ticketing professional who is motivated to deliver and passionate about managing a team.
Who you are
Competencies / Skills / Knowledge / Experience
Behaviours
The following attributes determine how the role will be carried out and are required to be a success
What the role includes
Responsible for the successful delivery of guest and complimentary ticketing operations across multiple events in office and onsite Work across event setup and build on Ticketmaster ticketing platform (Universe) whilst managing inventory and ticket codes Manage the guest ticketing assistant, leading in-house training on ticketing processes, responsible for delegating tasks, managing on-site duties, monitoring workload and feeding back to Line Manager on workflow Liaise with numerous internal departments on their individual ticketing requirements for each show and ensuring good communication with department heads, particularly when working on multiple events simultaneously, establishing high priority departments with Line Manager and ensuring those requirements are efficiently managed Maintain accurate records for all orders as they are processed and distributed Lead on customer service relating to guest, complimentary and resident ticket holders across all events Oversee contractual ticket fulfilment for marketing partners Copywrite for event pages and ticketing communications Liaise directly with Ticketmaster on ticketing process, feeding back on problems and working directly to find solutions, managing on-site hardware requirements Work onsite based in the Guest Check-In, responsible for training onsite staff in relation to ticketing, resolution of guest/complimentary ticket queries and processing last minute ticket requests/order amendments. Produce regular reports and end of year audits, providing a full breakdown of tickets issued and redeemed and assist the Finance department in the reconciliation of guest ticket revenue Ensure laptops/hardware for the team are returned to Line Manager at end of seasonEqual Opportunities
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.
The Company
Festival Republic is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.
#FestivalRepublic #LI-SL1
APPLICATION DEADLINE: Monday 29th April. We reserve the right to close applications at any time so encourage early application.
-
Concierge
4 weeks ago
London, United Kingdom Guest Experience Full time**_“The world is yours with Meliá”_** It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world **_ Our Benefits Package Includes:_** - ** Competitive Salary**: - ** Holidays**: 28...
-
Concierge
4 weeks ago
London, United Kingdom Guest Experience Full time“The world is yours with Meliá”_ Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the most...
-
Global Guest Experience Coordinator
4 weeks ago
London, United Kingdom Q Apartments UK Full time**Global Guest Experience Coordinator** **Job description** This is an exciting opportunity for engaged individuals to take the next step towards their career progression and join our enthusiastic and friendly operations team at QIG. Our growth in recent years is based on our passion and attention to details. Although we are a global company, we truly...
-
Guest Services Supervisor
4 weeks ago
London, United Kingdom Portico Full time**Company Description** Portico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow,...
-
Guest Relations Associate
4 weeks ago
London, United Kingdom CBRE Full timePosted- 07-Aug-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative- Location(s)- London - England - United Kingdom of Great Britain and Northern Ireland**JOB SUMMARY** Provides administrative support to a department or office location. Provides support for reception and guest services, mail services, phone, meeting rooms...
-
Guest Experience Assistant
2 days ago
London, Greater London, United Kingdom Paradox Museum Full timeGuest Experience Assistant - Knightsbridge, LondonJob Title: Guest Experience Assistant Hours: Full time (35-45hours per week) & Part Time (16-24hours per week) Address: 90 Brompton Road, London, SW3 1ER Start Date: Early July Rate of Pay: £12.50 per hour Perks: Paid breaks, cycle to work scheme, secure internal on-site bike storage, staff bonus and reward...
-
Guest Communications Coordinator
5 days ago
London, United Kingdom The iLUKA Collective Full timeThe Guest Communications Coordinator will support and lead at times in the development, maintenance and reporting of all data relating to guests attending The iLUKA Collective’s global event. This is a contract role starting 1 April 2024 until 31 July 2024, this role can be based remotely or in the iLUKA Office, we are open to applicants from the UK and...
-
Guest Relations Agent
5 days ago
London, United Kingdom Marriott International, Inc Full time**Job Number** 24000404 **Job Category** Rooms & Guest Services Operations **Location** The London EDITION, 10 Berners Street, London, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The London EDITION is looking for its next Guest Relations Agent_!_ Would you like...
-
Guest Experience Agent
4 weeks ago
London, United Kingdom Marriott International, Inc Full time**Job Number** 24068047 **Job Category** Rooms & Guest Services Operations **Location** The London EDITION, 10 Berners Street, London, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The London EDITION is looking for its next Guest Experience Agent_!_ Would you like...
-
Ticketing & Hospitality Specialist - Uk, London
4 weeks ago
London, United Kingdom Chilipay Limited Full time**ABOUT US** **OUR BRANDS & CHANNELS** **Chiliz.net** is a first-of-its-kind mobile and desktop crypto exchange for sports & entertainment products. **THE ROLE** Our headquarters is based in Malta but we have staff in every cornet of the globe and offices in Spain, France, Turkey, UK, Brazil and South Korea. We are willing to onboard anyone with the...
-
Guest Experience Agent
4 weeks ago
London, United Kingdom Marriott International, Inc Full time**Job Number** 24048886 **Job Category** Rooms & Guest Services Operations **Location** The London EDITION, 10 Berners Street, London, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The London EDITION is looking for its next Guest Experience Agent_!_ Would you like...
-
Guest Services Ambassador
4 weeks ago
London, United Kingdom CBRE Full timePosted- 15-Jun-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative, Customer Service, Facilities Management- Location(s)- London - England - United Kingdom of Great Britain and Northern Ireland**Job Purpose**: To provide exceptional customer service to ensure the highest possible standards to our clients and customers....
-
Guest Services Representative
4 weeks ago
London, United Kingdom Language Recruitment Services Ltd Full time**Guest Services Representative** **Salary: £25,000 per annum** **Permanent - Day shift** **Location: Central London - Stunning Building** **Ref: SM0202410** ? Our client, an international property company based in central London is currently recruiting for a **Front of house Receptionist/Guest Services** for this exclusive building, to meet and greet...
-
Guest Services Executive
4 weeks ago
London, United Kingdom Step Ahead Full time**Guest Services Executive** **Position Overview**: We are looking for a Guest Services Executive to join our dedicated team. As a Guest Services Executive, you will be at the forefront of our commitment to providing exceptional guest experiences. Your warm hospitality, attention to detail, and dedication to ensuring guest satisfaction will play a vital...
-
Coordinator
4 weeks ago
London, United Kingdom Mitie Full time**Job Ref 46886** **Coordinator Mitie Services** **Site responsibilities** - This role is a combination of all our coordinator services - mailroom, facilities assistant and porter services based managed with a high degree of confidentiality and integrity - Managing time to respond to flexible business needs - Good communication and IT skills **Key...
-
Bluefin Coordinator
4 weeks ago
London, United Kingdom Mitie Full time**Bluefin Coordinator Mitie Services** **Headline Responsibilities** The Bluefin Coordinator, reporting to Manager Mailroom Services, will take ownership for the coordinator services at the Bluefin office. Primarily based at our Bluefin office but with the flexibility to support our coordinator services at The Tower as well. Both sites based in central...
-
Guest Relations Manager
1 week ago
London, United Kingdom Sheraton Hotels & Resorts Full timeJOB SUMMARY The Community Manager is the principle orchestrator and welcoming face of the Sheraton public space which offers features and services for guests that are uniquely Sheraton – ultimately fostering guest productivity, connectivity, and a sense of community. This role activates key Sheraton public space proof points and programming including the...
-
Senior Ticketing Analyst
4 weeks ago
London, United Kingdom ELCA Group Full timeSECUTIX is the market leader in advanced digital solutions for the events industry. Offering a seamlessly integrated and open cloud platform, SECUTIX gives organizations complete control and a suite of tools to help better understand and digitally engage with audiences, monetize products and services, secure operations and take audience experiences to the...
-
Guest Service Agent
4 weeks ago
London, United Kingdom Zedwell TCR - Reception Full timeAn exceptional opportunity has arisen for a passionate Guest Service Agent to be part of the Front Office Team at a Criterion Hospitality property located in TC. We are a passionate and creative company looking to bring innovation into to our real-estate, hotels, and other parts of our business. If your next role involves drive and passion for innovation,...
-
Guest Service Agent
4 weeks ago
London, United Kingdom Hotel Indigo - Reception Full timeAn exceptional opportunity has arisen for a passionate Guest Service Agent to be part of the Front Office Team at a Criterion Hospitality property located in Piccadilly Circus. We are a passionate and creative company looking to bring innovation into to our real-estate, hotels, and other parts of our business. If your next role involves drive and passion...