Senior Ticketing Analyst

2 months ago

London, United Kingdom ELCA Group Full time

SECUTIX is the market leader in advanced digital solutions for the events industry. Offering a seamlessly integrated and open cloud platform, SECUTIX gives organizations complete control and a suite of tools to help better understand and digitally engage with audiences, monetize products and services, secure operations and take audience experiences to the next level. SECUTIX serves a range of organizations on a global scale, including sport clubs, stadiums and arenas, museums, live entertainment organizations, leisure parks and festivals. Its emblematic customers include the UEFA, Ópera National de Paris, Centre Pompidou, Paléo Festival, Musée Picasso Paris and many more.

We are looking for a qualified professional to join our team, whose mission is to deploy and configure our Ticketing Platform, to deliver ticketing operations for high-visibility world-class events, and to foster the adoption of our solution. You will work with very high-brand customers in sports & events and experience the ultimate thrill of seeing thousands of spectators benefit from the results of your work. You will join a dynamic and fast-paced environment and work with cross-divisional internal teams across multiple geographies. You will report to a project manager in the Client Services business operations division.

Your role

  • Plan and coordinate the deployment of our solution/s according to standard process and tools, monitoring all activities.
  • Contribute to the configuration and operation of our ticketing platform, on behalf of customers.
  • Ensure that projects are delivered on-time, within scope, quality and budget.
  • Coordinate internal resources and third parties/partners for the flawless execution of projects.
  • Organize and lead business and technical workshops.
  • Train customers to use our solution.
  • Report and escalate to management as needed.
Our offer
  • A stimulating and professional working environment in a dynamic team with extensive expertise
  • Exciting projects using the latest technologies.
  • Flat organisational hierarchies and cross-functional teamwork
  • Close contact with customers in a creative industry
  • A supportive culture with excellent opportunities for professional and personal training and development
Your profile
  • 2-6 years relevant experience
  • Experience in operating or deploying a ticketing system.
  • Candidates should have a proven track record of achievement.
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills.
  • Solid organizational skills including attention to detail and multi-tasking skills.
  • Agility, a strong sense of commitment and the discipline to focus.
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