Senior Technology Support Analyst

2 weeks ago

London, United Kingdom Just IT Full time

Senior Technology Support Analyst (Hybrid)
- ____________________
Location: Wood Street (Central London)

**Salary**: £35,000 - £40,000
- ____________________
Are you an experienced IT Support Analyst looking for a next step in your career? We are currently working with a well-established accountancy in Central London, they are looking for a Senior Technology Support Analyst to join their amazing team.
About the Company
They define themselves by the needs of their clients, large and small and work hard to build and maintain relationships that are personal, collaborative and enduring - to be a partner you can trust. They blend pragmatism and front-line experience with the insightfulknowledge of an industry leader. Over 500 of them work co-operatively in specialist teams under one roof to tailor-make solutions for you. They are big enough to display deep knowledge over a broad range of specialisms, and small enough to understand the powerof personal connections.
Although they are a modern firm, they are incredibly proud of their rich history and the success that they have achieved over 100 years of business.
Position Overview
You will provide senior technical support to the business, delivering a level of seniority and be the point of escalation for our technology service desk. You will provide guidance and mentoring to more junior members of the team. You will also support in awide range of projects and facilitate the project delivery into business-as-usual.

**Responsibilities**:

- Support all technology systems and software at a senior level.
- Dealing with colleague escalations and managing escalated incidents at P3 and above incidents.
- To work closely with the technology team to improve response time, team profile and infrastructure.
- Assist with the development and implementation of new software and practices for internal clients, manage upgrades, patches etc.
- Work with project teams to work through snagging of projects and the transition into business-as-usual operations.
- Have 5 x GCSEs (A-C), including English.
- Have previous experience in a Senior Technology Support role with ticketing system experience.
- Have experience with server infrastructure, PC / server structures and related hardware and software, updates and conflicts.
- Have experience delivering user training.
- Have excellent active directory and group policy knowledge.
You will have excellent troubleshooting and communication skills with a desire to automate and think of the bigger picture when resolving issues, your outstanding interpersonal skills will allow you to deal with frustrated users at all levels with the abilityto remain calm and focused on pressurised environments.

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