Coordinator

1 month ago


London, United Kingdom Mitie Full time

**Job Ref 46886**

**Coordinator Mitie Services**

**Site responsibilities**
- This role is a combination of all our coordinator services - mailroom, facilities

assistant and porter services based managed with a high degree of confidentiality

and integrity
- Managing time to respond to flexible business needs
- Good communication and IT skills

**Key relationships**
- Client side, work closely with the Supervisor - Workplace Services and the wider

WPS Team
- Remember every Salesforce employee is a customer
- Legal and Finance teams who deal with key contracts and documents
- Landlord Services Team
- Events Marketing team who use order materials regularly

**Job Role**
- Working closely with Mitie Account Manager, Manager of Mailroom services and the

Catering Manager
- Working closely with events coordinators & hosts to ensure seamless guest

experience
- Floor walks, setting standards across the board
- Event set up - from setting up rooms to assisting with catering and AV first fix

troubleshooting
- Providing outstanding customer service
- Monitoring ticket requests - picking up, taking ownership seeing tickets through to

completion
- Maintaining standard of site and logging any issues with either building management

or Q3 maintenance as and when required.
- Booking in vendors and contractors via building management and with Salesforce

security
- Escorting vendors when needed
- H&S - fire warden training
- Ensure site is compliant with QHSE requirements
- Upkeep of first aid boxes.
- Collaborate with site lead to meet KPIs
- MPZ bookings & set-ups
- Organizing couriers and storage of packages
- Ordering stationery and site consumables
- Ordering and stock control of all Mail related consumables
- Managing incoming and outgoing courier deliveries
- Managing incoming and outgoing mail
- Logging in packages via REWS ticketing system
- Scanning documents to the relevant teams
- Liaising with the SF Tower Mailroom team
- Collaborate with site lead to meet KPI's
- MPZ bookings & set-ups
- Catering Stock management
- Hospitality Experience

**Development**
- Looking for innovation opportunities to continually improve processes
- Build knowledge of staff through learned experience, where people are based,

teams, regular deliveries, etc.
- To attend training courses as and when necessary
- Continue to expand knowledge through UK customs course regarding Brexit

**Site Support**
- Supply timely and accurate feedback to all client and customer queries
- Continuously look for ways to improve the service and initiatives on site
- Provide administrative support when necessary and requested by any of the

management

**Operational Standards**
- Adherence to all process and procedures
- Setting and maintaining high standards so that customers' expectations are

consistently exceeded
- Resolution of any operational issues and escalation to appropriate persons
- To undertake any reasonable request from Management


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