Hotel Receptionist

4 weeks ago

Woodbridge, United Kingdom LQ Resorts Full time
Job Description

Receptionist

Ufford Park - Woodbridge - IP12 1QW

Casual - Variable shifts, including weekends and evenings (Zero hour)

Contract - Fixed Term

Pay: £11.69/hour

An exciting opportunity has arisen for a Hotel Receptionist to join our team. As the first point of contact for hotel guests, the Hotel Receptionist has a key role in maintaining the high level of service we strive for. This a busy and rewarding role, and would suit a personable and well organised individual who is passionate about customer service and committed to ensuring guest satisfaction.

About The Role

Primary Job Purpose:

An exciting opportunity has arisen for a Receptionist to join our team. The successful applicant will assist in ensuring the smooth running of the front desk and all reservation and reception duties.

They will maximise customer satisfaction and maintain good customer relations, ensuring adherence to all procedures, dealing with advance reservations, checking in of guests and preparation of bills. They will ensure excellent service at all times and accurately complete all reception and reservation documentation to provide the best guest experience.

Roles and Responsibilities:

  • To answer the switchboard in a friendly and efficient manner

  • To ensure all calls are passed to the relevant department/persons

  • To have full up-to-date knowledge of the hotel and services

  • To take reservations and enter bookings on to the system

  • To allocate guest rooms and check guests in

  • Take pre-payments on check-in and block room if needed.

  • To liaise with Housekeeping throughout the course of the shift informing them of room moves, special requests, extra departures etc to ensure no problems occur

  • To assist guests with any queries throughout their stay

  • To check guests out ensuring bills are paid and receipted correctly

  • To balance cash and bills at the end of each shift. To be responsible for the float while on duty

  • Assist when needed to take luggage to bedrooms

  • To maximise selling opportunities by adding customer value at every opportunity

  • To handle customer complaints promptly and professionally, demonstrating genuine customer care.

  • To undertake other duties requested by management

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Key Skills:

  • Friendly, informative and approachable

  • Excellent communication skills

  • Efficient and confident with speaking on the phone and working with computers

  • Attention to details

  • ‘Can do’ attitude

  • Calm under pressure during busy periods

  • Resilient and calm attitude when dealing with face-to-face complaints

  • Ability to use own initiative and problem solve

All staff Key Performance Measures

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.

  • To focus on the guest experience at all times and continually strive to delight time after time

  • To see each guest as part of a long-term relationship not a onetime event

  • To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.

  • To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with

  • To encourage our team to contribute to excellent working conditions for all

  • To gain a reputation for delivering financial performance and being consumed and enthralled about business.

Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

  • Discounts across the resort, including family and friends

  • Free onsite parking

  • Progression and career development opportunities.

  • Pension Scheme

  • Free staff meals

  • Free gym membership

  • Access to wellness programmes

  • Share of Resort’s service charges on monthly basis

  • Extra days holiday after 2 years

Skills Needed

About The Company

About Us

Langstone Quays Resort sits on the beautiful and historic Chichester harbour, on the northern tip of Hayling Island in the heart of the Hampshire coastline.

Langstone Quays has been lovingly and thoughtfully refurbished, creating a unique blend of amazing experiences throughout across unrivalled hotel, restaurant, leisure, meeting and event spaces

Lion Quays Resort sits on the beautiful and historic Oswestry waterways, on the banks of the Llangollen Canal in the heart of the Shropshire countryside.

Lion Quays has been lovingly and painstakingly built from the ground up, creating a unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.

Ufford Park Resort is nestled in the beautiful and historic parkland, on the heritage Suffolk Coast

Ufford Park boasts elegant and modern accommodation, an award winning golf course, Suffolk’s only two-tiered driving range and new spa and club A unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.

Company Culture

Why LQ Resorts ?

Our Company

LQ is a family run, collection of quality destination led Hotel Resorts.

Its family ethos, values and vision are well known to those who choose to spend their quality time with us.

LQ Resorts work incredibly hard to put the guest experience at the heart of all it does and to develop long term relationships with our guests and never seeing them as a one- time event.

A passion for hospitality is supported by the obsession with developing the very best services and facilities for our guests, delivered by an enthusiastic, enthralled team within an open, honest and supportive culture, working together to create excellence.

Our Values

  • To see each guest as part of a long-term relationship, not just a onetime event To focus on the guest experience at all times and continually strive to delight time after time

  • To create a team that is enthusiastic, consistent and committed in a workplace that encourages an open, honest supportive culture, by working together to create excellence.

  • To create an organise with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.

  • To encourage our team to contribute to excellent working conditions

Our Employees

Are a vital part of LQ Resorts .

  • Supporting our team’s physical and mental health Providing free gym membership

  • Delivering employee recognition programmes to reward hard work and effort.

  • Creating an environment that supports the development of skills, knowledge, qualifications and career progression

  • Discounts across all Resorts, to encourage leisure time

Desired Criteria

  • Experience of using Res-Diary; Rezlinx; Gifted
  • Hotel Receptionist experience
  • Receptionist experience

Required Criteria

  • Good communication skills
  • Good customer service skills
  • Fantastic attitude
  • Microsoft applicants experience

Closing DateThursday 27th June, 2024

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