Hotel Receptionist

4 weeks ago

Woodbridge, United Kingdom Ufford Park Ltd Full time

Job Title: Hotel Receptionist

Reporting to: Head Receptionist

Full Time

Salary £22193.60 per annum

**Primary Job Purpose**:
An exciting opportunity has arisen for a Receptionist to join our team. The successful applicant will assist in ensuring the smooth running of the front desk and all reservation and reception duties.

They will maximise customer satisfaction and maintain good customer relations, ensuring adherence to all procedures, dealing with advance reservations, checking in of guests and preparation of bills. They will ensure excellent service at all times and accurately complete all reception and reservation documentation to provide the best guest experience.

**Roles and Responsibilities**:

- To answer the switchboard in a friendly and efficient manner as detailed in the SOP manual.
- To ensure all calls are passed to the relevant department/persons
- To have full up-to-date knowledge of the hotel and services
- To take reservations and enter bookings on to the system
- To allocate guest rooms and check guests in
- Take pre-payments on check-in and block room if needed.
- Deleted revenue to be recorded and Revenue Manager to be informed.
- To liaise with Housekeeping throughout the course of the shift informing them of room moves, special requests, extra departures etc to ensure no problems occur
- To assist guests with any queries throughout their stay
- To check guests out ensuring bills are paid and receipted correctly
- To balance cash and bills at the end of each shift. To be responsible for the float while on duty
- To keep desk clean and tidy
- Assist when needed to take luggage to bedrooms
- To maximise selling opportunities by adding customer value at every opportunity
- To handle customer complaints promptly and professionally, demonstrating genuine customer care.
- To adhere to the correct uniform/appearance policy and maintain personal hygiene at all times
- To undertake any other duties requested by management
- To comply with all legal requirements in respect of health, safety and welfare of staff and customers
- All staff of the company are required to make themselves available for training and communication meetings, for which advance notice will normally be given
- All staff must attend fire training as required by law, and to be familiar with the departmental responsibilities

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

**Key Skills**:

- Friendly, informative and approachabl
- Excellent communication skills
- Efficient and confident with speaking on the phone and working with computers
- Attention to details
- ‘Can do’ attitude
- Calm under pressure during busy periods
- Resilient and calm attitude when dealing with face-to-face complaints
- Ability to use own initiative and problem solve

**All staff Key Performance Measures**

Our valuesunderpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.
- To focus on the guest experience at all times and continually strive to delight time after time
- To see each guest as part of a long-term relationship not a onetime event
- To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
- To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with
- To encourage our team to contribute to excellent working conditions for all
- To gain a reputation for delivering financial performance and being consumed and enthralled about business.

**Benefits**

LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

- Discounts across the resort, including family and friends
- Shared bonus from service charge across all transactions in resort
- Free onsite parking
- Progression and career development opportunities.
- Pension Scheme
- Discounted food
- Staff food
- Free gym membership
- Access to wellness programmes

**Job Types**: Full-time, Permanent

**Salary**: £22,193.60 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Woodbridge: reliably commute or plan to relocate before starting work (required)

**Experience**:

- reception: 1 year (preferred)

Work Location: In person

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