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Radiology Admin Assistant

3 months ago

Darlington, United Kingdom County Durham & Darlington NHS Foundation Trust Full time

Job summary

County Durham and Darlington NHS Foundation Trust is one ofthe largest integrated care providers in England, serving a population ofaround 600,000 people. We are a high performing organisation with a trackrecord of success.

Radiology is a busy department providing X-Ray, CT, MRI,Fluoroscopy and Ultrasound services. We provide diagnostic services to ourhospital sites using both specific Radiology IT packages alongside Trustwidesystems to provide integrated care.

We have an exciting opportunity for an enthusiastic,experienced Receptionist/Admin Assistant to join our friendly team based withinRadiology.

The successful candidate should provide consistentoutstanding care and exemplary service to our patients and visitors, arrangeappointments and liaise with all involved in the Imaging process to ensure thebest service for our patients.

Thesuccessful candidate will need excellent communication, organisational andinvestigative skills and have a flexible approach to tasks with experienceworking in a busy office environment.

Main duties of the job

We are looking for candidates with excellent interpersonalskills, dedication and the confidence to deal with a wide range of matters withdiplomacy. Patient administration experience, experience in working with peopleand the ability to adapt to change while managing and prioritising a heavyworkload, in a fast developing environment is essential for this role.

We are looking for an organised and flexible person whoenjoys working individually but also as part of a wider team.

Main duties of this role include; front of housereception cover, booking Radiology appointments, communicating with patients and staff,undertaking IT system based work, linking in with patient transport servicesand general administrative duties.

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented

From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary £23,200, to apply you must have Right to Work in the United Kingdom. If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post

Full Job Descriptions can be found in the adverts supporting documents

Job description

Job responsibilities

- Greeting patients and visitors attending the department

- Accurately entering details onto the Radiology InformationSystem

- Handling queries, liaising with other departments andColleagues when necessary

- Liaising regularly with secondary care staff, GP surgeriesetc.

- Providing a fast and responsive appointments service topatients

- Receiving and handling information regarding referrals tothe service, within set timescales

- Providing general admin support to the Radiologydepartment as a whole

- Ensuring waiting time targets are met (including 2 weekreferrals)

- Sending and receiving images via Radiology ITsystems

Person Specification

Special Requirements

Essential

Ability to work as a member of a team. Good IT knowledge including Word, Excel and Outlook.

Desirable

Knowledge of Data Protection and Caldicott Principles, understanding the requirement to maintain confidentiality

Qualifications

Essential

Good standard of general education, minimum of 3 GCSE's or equivalent at Grade C or above, including English. Or, equivalent experience suitable for role.

Desirable

NVQ Level 2 or equivalent in Administration (or working towards)

Experience

Essential

Experience dealing with the general public and the ability to solve problems.

Desirable

Previous experience working within the NHS and/or a Radiology Department would be beneficial

Special Skills & Knowledge

Essential

Friendly, approachable and committed to providing quality patient care. Ability to prioritise workload and work under pressure in a busy department. Effective interpersonal skills and ability to communicate accurately both verbally and in writing with a wide range of people. Flexible approach to work and adaptable to change

Desirable

Knowledge of NHS practices/procedures Knowledge of Radiology systems