Guest Services Assistant

Found in: Talent UK C2 - 2 weeks ago


London, United Kingdom The Other House Full time
Guest Services Assistant - London

Be part of something extraordinary

Welcome to The Other House, an unparalleled Residents Club in the heart of London that defies convention and sets new standards in hospitality. Our concept blends the comforts of home with the luxury of a hotel and the exclusivity of a private club, offering residents a dynamic fusion of living, leisure, and unparalleled service.

Picture exquisitely designed club flats, vibrant public spaces offering an informal street caf and destination cocktail bar with access to an exclusive club with private lounges, a top-tier gym, spa, and wellness facilities. Whether you're staying for a day, a week, a month, or longer, The Other House promises to be somewhere you can unwind, work, or socialise at your leisure.

Embodying the finest of British design and committed to sustainability and cutting-edge technology, The Other House isn't just a concept; it's a lifestyle embraced in every detail providing experiences to remember. With our innovative app, residents can enjoy seamless control over the way they run their life from automated check-in to monitoring energy usage, ensuring convenience and elevated living.

As we expand from our acclaimed South Kensington property to Covent Garden and beyond, we invite you to join our team in rewriting the rulebook on hospitality. At The Other House, every day presents an opportunity to craft extraordinary experiences for residents and colleagues alike.

Role: Guest Services Assistant(Nights)

Starting Salary: 30K per annum (after Successful probation period)

Working Hours: average of 42 per week based on a 4 day on 4 day off schedule.

Role: Guest Service Assistant/Housejacks(Nights)

The Other House is looking for a dynamic and energetic Guest Services Assistant, or as we call them, HouseJacks. The HouseJack role is a "Jack of All Trades", with passion for delivering impeccable experiences across front of house areas, serving a mix of residents, members and guests. This individual needs to be flexible and detailed, with strong communication skills and a passion for delivering excellent service. We are looking for a creative individual who can deliver entrepreneurial front of house operations with heavy focus on sustainability and cutting-edge technology.

The HouseJack reports in to the Front of House Manager and the HouseJack Supervisors on shift; they function as an ambassador for front of house and work in collaboration with all departments to deliver the overall guest journey. For us, there is 'inside the box', there is 'outside the box' and then there are our OtherHouseMates - passionate, self-driven and completely comfortable with pushing the boundaries.

You:

  • Previous experience in a guest/customer facing environment - previous experience of working night shifts would be beneficial

  • Positive and engaging with good interpersonal skills

  • Outstanding organisational and communication skills

  • The ability to operate across various functions supporting all areas of the house

  • Strong task and time management skills

  • Flexible with a flair for intuitive service

  • Comfortable with smart device and computer system technology

  • Excellent command of English both verbal and written (second language preferred but not essential)

  • The right to work in the UK

What's in it for you as a HouseMate?

  • Working among a team of passionate and caring individuals

  • Industry leading Benefits package which includes length of service rewards, birthday celebrations, exclusive Perkbox discounts, health and financial helpline, Cycle to Work Scheme, Nursery Scheme Vouchers

  • The Other House discounts for food and drink in our Bar and Restaurant when dining

  • The Other House Friends and Family discounted rates when you book an overnight stay.

  • Christmas and Summer Team Parties and social events through the year

  • Healthy and nutritious staff meals on shift

  • Refer A Friend scheme of upto 700 per successful hire (dependent on role)

  • Departmental incentives to reward excellence

  • And so much more

A Full Description will be sent to all successful applicants who pass through the selection process

The Other House is proud to be an equal opportunity employer and is committed to diversity and inclusion in the workplace. We seek to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as any other groups that could bring diverse perspectives to our business.



  • Guest Service Agent

    2 weeks ago


    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About Meliá White House Hotel NW1 3UP** Meliá...

  • Guest Service Agent

    12 hours ago


    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** #LI-IV1 Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of...


  • London, United Kingdom Central Guest Services Full time

    **Join the UK’s most dynamic collection of hotels and restaurants** - At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our...

  • Deputy Guest Services Manager

    Found in: Talent UK C2 - 1 week ago


    London, United Kingdom Rapport Guest Services Full time

    Role Responsibility In this role, you will be responsible for creating a thriving workplace and ensure your team are satisfied in their job and work environment. You will act as a role model for all ambassadors by continuously exhibiting a high level of service and attention to detail in all tasks Other responsibilities will include: Dealing with...


  • London, United Kingdom Guest Experience Full time

    **_“The world is yours with Meliá”_** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About ME London Hotel, WC2R 1HA** ME by Meliá...


  • London, United Kingdom The Rathbone Hotel Full time

    **Position** Guest Service Assistant **Scope of Work** To maintain high standards within the Front Office department as defined by the department’s Operating Standards To ensure guests’ needs are met and exceeded in a professional and friendly manner, ensuring total guest satisfaction. **Report To** Reception Manager and Duty Manager **Main...


  • London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...


  • London, United Kingdom The Other House - Reception Full time

    **About The Other House** The Other House is a new lifestyle brand of Residents Clubs redefining the hospitality market. Effortlessly combining home comforts and apartment-style living with hotel services, residents can stay for a day or a year - think hotel meets private members club. It is cool, intriguing, bold and committed to sustainability - rather...


  • London, United Kingdom Hotel Saint Full time

    We are seeking to hire Guest Service Manager to join our team in the City of London. The ideal candidate will be someone who is upbeat and positive who encourages the teams performance, who will steer the team their shift to ensure the hotel operates as smooth as possible to offer the overall care, hospitality, and service given to our customers throughout...

  • Guest Services Manager

    Found in: Jooble UK C2 - 1 week ago


    London, United Kingdom Hotel Saint Full time

    We are seeking to hire Guest Service Manager to join our team in the City of London. The ideal candidate will be someone who is upbeat and positive who encourages the teams performance, who will steer the team their shift to ensure the hotel operates as smooth as possible to offer the overall care, hospitality, and service given to our customers throughout...

  • Guest Service Agent

    4 days ago


    London, United Kingdom Melia White House Full time

    **_Be our star, join us and create your own successful story _** We are currently looking for **Guest Service Agent** to join our team in **Meliá** **White House** Or **Meliá London Kensington** About Meliá White House Hotel NW1 3UP Meliá White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park,...

  • Guest Services Manager

    Found in: beBee S GB - 7 days ago


    London, United Kingdom Hotel Saint Full time

    We are seeking to hire Guest Service Manager to join our team in the City of London. The ideal candidate will be someone who is upbeat and positive who encourages the teams performance, who will steer the team their shift to ensure the hotel operates as smooth as possible to offer the overall care, hospitality, and service given to our customers throughout...

  • Guest Service Agent

    7 days ago


    London, United Kingdom Star London Lets LTD Full time

    **Guest Service Agent (**Handyman - All-Around Helper - Guest Relations - Onboarding new properties) **About star London** We are a fast-paced and rapidly expanding business, operating in the short-term rental market with apartments across North-West London. Our goal is to be the leading short term rental business in London - in terms of the number and...

  • Corporate Receptionist

    Found in: Talent UK C2 - 1 week ago


    London, United Kingdom Rapport Guest Services Full time

    Role Responsibility Responsibilities will include, but not limited to: Welcoming guests and ensuring a seamless and personal guest journey Acting upon all requests that guests might have in an efficient, friendly and timely manner Assisting the building manager and pro-actively participate in any events at reception area Building relationships...


  • London, United Kingdom in Newbury Full time

    13 Guest services manager jobs in Teddington Guest Services Manager Teddington, London The Lensbury Posted today Guest Services Manager Teddington, London The Lensbury Posted today About us Part of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155...

  • Guest Service Agent

    2 weeks ago


    London, United Kingdom Hotel Indigo - Reception Full time

    An exceptional opportunity has arisen for a passionate Guest Service Agent to be part of the Front Office Team at a Criterion Hospitality property located in Piccadilly Circus. We are a passionate and creative company looking to bring innovation into to our real-estate, hotels, and other parts of our business. If your next role involves drive and passion...


  • London, United Kingdom Happy Homes Full time

    **About us** We are Happy Homes, an experienced guest services company, managing accomodation across South East/East London. You can look forward to joining a fun, customer centric, lively team who showcase a passion for guest services. We pride ourselves in our profesionalism when it comes to our guests. We aim to ensure that our guests feel safe and...


  • London, United Kingdom COREcruitment Ltd Full time

    Guest Service Executive – Luxury Serviced Apartment – West London My client is looking for a Guest Service Executive to join their Luxury Serviced Apartment company in West London. As Guest Service Executive your primary responsibility is to manage the customer journey from the enquiry stage through to check-out. Handle all incoming inquiries and...

  • Corporate Receptionist

    Found in: Talent UK C2 - 1 week ago


    London, United Kingdom Rapport Guest Services Full time

    Role Responsibility Although role content may vary, the main responsibilities within these roles are: Welcoming and registering guests at the main reception  Following company service and H&S standards at all times Proactively dealing with guest requests in an efficient, friendly and timely manner, ensuring all business requirements are dealt...


  • London, United Kingdom Zedwell TCR - Reception Full time

    An exceptional opportunity has arisen for a passionate Night Guest Service Agent to be part of the Team at Criterion Hospitality. **As Night Guest Service Agent you will**: Assist the Front Office Manager in successfully administering and executing all front office operations daily. You will showcase excellent leadership and interpersonal skills. You will...