Visitor Experience Assistant

2 months ago

Sleaford, United Kingdom GLL Full time

Visitor Experience Assistant (Exhibitions)

Permanent: 28 hours per week

GLL is looking for a Visitor Experience Assistant (Exhibitions) to work at The Hub, Sleaford. If you have the skills and ambition to join us as a Visitor Experience Assistant (Exhibitions), there's never been a more exciting time to join the team. This is more than a Visitor Experience Assistant (Exhibitions) job, it's a career.

We are looking for a friendly, passionate, and enthusiastic team player to join our Visitor Experience Assistant team. As Visitor Experience Assistant (Exhibitions) you will deliver a vital role providing a first-class visitor experience to the Hub, whilst also assisting with the delivery of the Hub's busy exhibitions and events programme.

What you’ll do:

Be the first point of contact for all gallery-related enquiries and provide a high-quality service that enriches the visitor experience at the Hub. Maintain a good comprehensive knowledge of the Hub’s programmes and exhibitions and proactively talk and engage with visitors, sharing your knowledge, enthusiasm and passion to up-sell events and artworks. Carry out daily gallery tasks including opening and closing procedures and invigilate the Gallery and Activity Hub to ensure the space and environment is safe, well presented and clean; ensuring that all artworks and exhibits are secure and all technical equipment is in good working order. Assist the Exhibitions Manager with researching, delivering and curating local, regional and national exhibitions, and support the installation of exhibitions including prepping and painting display furniture and walls; condition checking and documenting all artworks; hanging and installing artworks and interpretation; and setting up invigilation processes. Support the administration of our exhibitions programme including liaising with artists, issuing contracts, co-ordinating documentation, arranging the safe delivery and return of artworks; and maintaining an accurate inventory and stock of exhibition equipment, furniture and materials. Assist with monitoring and evaluating the Hub’s creative programmes, including logging visitor feedback and using spreadsheets and online platforms to monitor and analyse participation and engagement of visitors and artists. Maintain up to date knowledge of fire, safety and evacuation procedures and help to facilitate the evacuation of the Hub in the event of an emergency, as directed by duty management. Under the guidance of the Visitor Experience & Operations Manager, resolve daily routine problems and issues that may hinder or damage a visitor’s experience. Be present and alert during opening hours to ensure the health and safety and comfort of all visitors, reporting any problems to the Duty Manager. Undertake training and CPD as required in order to meet personal and business needs.

What you need:

Excellent customer service skills Experience of working in a public-facing role, preferably in a gallery, museum or cultural venue Confidence in engaging with audiences of all ages and backgrounds Passion and interest in creative arts Aptitude for multi-tasking and prioritising to meet deadlines Attention to detail with good organisation and administrative skills Knowledge of co-ordinating and administering events and/or exhibitions Good knowledge of Microsoft systems in particular Excel.

The Hub is owned and funded by North Kesteven District Council and is a National Portfolio Organisation of Arts Council England. The Centre is operated by Better who is part of GLL; a charitable social enterprise and the UK’s largest public leisure operator. 

As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:

A salary of £18717.25 per annum (based on 28 hours per week)

A part time permanent position

Industry leading rates of pay

A Values driven organisation

Learning & development to support career development

Good Pension schemes

Discounted gym membership for you and your partner.

Discounts in the Hub CafeBar and Shop

Opportunity to join the GLL Society and have a say in how GLL is run plus associated social events

Exclusive discounts on GLL villas in Portugal and Ski chalets in Bulgaria

Health assurance

Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.

Discounts across thousands of retailers (GLL Extras)

25% off Red Letter Days

25% off Buy A Gift

20% off GLL spa experience treatments and associated products.

Free eye tests and discounted glasses

GLL is an inclusive employer and seeks and welcomes diversity in our teams. 

All pay rates are subject to skills, experience, qualifications and location

To apply:

Please submit a covering letter (no more than 2 pages) along with your CV (no more than 2 pages) outlining your suitability and motivation for the role.

Please note: Applications will be reviewed on a rolling basis and the Hub reserves the right to end the selection process before the application deadline. You are encouraged to submit your application early to avoid disappointment.

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