Receptionist/Administrator

2 months ago


Aylesbury, United Kingdom Primary Care Management Solutions Ltd Full time

Job summary

Mandeville Practice has an exciting opportunity to expand their workforce and are looking to recruit a receptionist.

We are seeking an enthusiastic and forward-thinking receptionist to join our Practice. We want to find the best talent to join our team. You will be part of a group of receptionists/administrators, working under the supervision of Admin & Practice Manager to deliver care, in line with job specification and agreed specific service offer, to our patients.

Main duties of the job

Effective patient administration and reception services is an essential part of providing good, timely, and safe service to our patients. The primary responsibilities of this post, is to provide comprehensive, effective and flexible clinical administrative support within the practice to help support clinicians. We are looking for a candidate who is also willing and able to work with the practice team to develop new ways of working within primary care.

Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Management team, dependent on current and evolving practice workload and staffing levels:

Opening up/locking up of practice premises

Competent use and understanding of the practice appointments system

Handling personal and telephone requests for appointments, visits and telephone consultations

Processing and distributing incoming (and outgoing) mail including e-mail

Filing and retrieving paperwork

Computer data entry/data allocation and collation

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

About us

About us

Mandevilla Surgery is a forward-thinking Practice. We would like to build on our existing team, as we continue to recognise the value this role brings to our practice and patients. Our aim is to provide exemplary patient care, finding innovative solutions, in general practice, to deliver the best care we can for our patients. Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Job description

Job responsibilities

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Management team, dependent on current and evolving practice workload and staffing levels:

Opening up/locking up of practice premises

Competent use and understanding of the practice appointments system

Handling personal and telephone requests for appointments, visits and telephone consultations

Processing and distributing incoming (and outgoing) mail including e-mail

Filing and retrieving paperwork

Computer data entry/data allocation and collation

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths IT Literate

Desirable

Experience of working in primary care - Experience of working in a GP practice

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