Podiatrist Receptionist

Podiatry Receptionist Brookside Clinic

This is a role for someone who enjoys variety and dealing with people in a busy office as part of a dedicated Team. Your role will be to meet and greet patients, direct them to the correct department and deal with any enquiries for the building. You must have excellent communication skills and a calm personality as you will be the first point of contact for the building. Therefore experience of working in a front line service and dealing with the public is essential as well as the ability to work under pressure.

You will be booking, cancelling and re-arranging podiatry appointments over the phone and face to face with patients using the RiO IT system. There will be other administration duties such as entering referrals, scanning documents and dealing with the post and deliveries to the building.

The Brookside clinic is the central contact point for the county podiatry service and the administration team is based here therefore you will work alongside other team members. A calm telephone manner especially empathetic towards older people is essential as you will be making appointments and dealing with enquiries daily.

Knowledge of the RiO system is desirable, although training will be given if this is required. A mature attitude and a flexible approach is essential as the reception is very busy and the post holder may be asked to provide cover on occasions such as annual leave and sickness.

To provide efficient, and high-quality confidential reception services for all the Departments at the Brookside Clinic.

To work with the clinical and administrative staff of designated services in the building to provide a co-ordinated approach to services being provided.

The post-holder will be expected to support the admin processes within the Podiatry Department relating to data input, registering of referrals, scanning of documents, cancelling clinics, booking of appointments, and dealing with all enquiries in a professional manner.

The service operates between the hours of 8.00 am and 5.00 pm therefore the post-holder will be expected to be flexible in line with the needs of the service and available to cover during sickness and annual leave if required.

To provide efficient, and high-quality confidential reception services for all the Departments at the Brookside Clinic.

To work with the clinical and administrative staff of designated services in the building to provide a co-ordinated approach to services being provided.

The post-holder will be expected to support the admin processes within the Podiatry Department relating to data input, registering of referrals, scanning of documents, cancelling clinics, booking of appointments, and dealing with all enquiries in a professional manner.

Why colleagues think we are "a great place to work"

What does Buckinghamshire Healthcare NHS Trust offer you?

As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.

Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes.

We provide a range of health and wellbeing services to promote a healthy, happy workforce.

What do we stand for?

Our vision is to provide outstanding care, support healthy communities and be a great place to work.

Our mission is to provide personal and compassionate care every time.

We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.