Senior Receptionist

**Location**: Stoke Mandeville
**Contract Type**: Permanent
**Working Hours**: 30 hours per week between Monday to Friday including mornings and evenings
**Salary**: Up to £18,720 per annum (up to £12 per hour) + Excellent benefits

Here at Stoke Mandeville Leisure our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Senior Receptionist to join the centre.

Stoke Mandeville Stadium is the National Centre for Disability Sport and boasts the highest grade of facilities for our leading sportsmen and women.

As the Senior Receptionist your role is to lead, direct and manage the reception team. Using POS, time and attendance and booking team systems you will support in achieving the high standards of service and customer care at all times. You will also work alongside the senior management team. This role will be a head of department who’s responsible for front of house and excellent customer service.

We share your passion for leisure, and we will offer a safe, fun, and professional working environment with excellent development opportunities. You will also receive free gym membership and other discounts.

About you

You will have good communication and customer care skills, have a maturity and calmness to work under pressure, possess strong organisational and administration skills, good financial awareness, excellent problem solving and people management skills.

If you feel you meet the criteria, then please apply

Why Serco

**Meaningful and vital work**:  Working within Leisure means that you’ll play a critical role in ensuring that the communities we serve receive exceptional service and you’ll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.

**A world of opportunity**: It takes a diverse team to support our Leisure business and we’re big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you’ll find all the opportunity you need to evolve your career.

**Great people**: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work.

What we offer
Free membership at the Centre plus heavily discounted use of classes and facilities
Free safeguarding training and DBS check
Excellent Development and Training Opportunities
6% employer matched pension contribution
21 days annual leave (Pro rata) + Public Holidays
Life assurance up to 2x base salary
Simply health cash plan
Anytime health line
Employee assistance programme
Benefits portal offering discounts on eating out, travel, shopping and entertainment
A safe and supportive culture
A chance to make a positive difference to the community
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