Technical Claims Consultant
2 months ago
Reporting to the Technical Claims Director, you will be a key relationship manager for internal stakeholders and external clients ensuring that the outcomes for major and complex losses support the clients overall strategic objectives.
Primary responsibility will be for revenue generation by means of managing and effectively settling large and complex losses. However, the Consultant will also be expected to fulfil assignments involving technical advice / support, technical audit and policy stress testing / scenario planning.
The role will suit candidates with strong experience in dealing with Property Damage losses (likely to be currently a member of the Major Loss team within a Loss Adjusting practice or another broker similar to WTW).
The Role
• As an expert in handling major and complex losses, you will provide strategic management and direction, to ensure the most effective possible claims outcomes for clients
• At the outset of a loss, you will establish and manage the clear terms of reference for the delivery of claims services. Whilst you will be advised of major losses from within various industry practices and regional business units, you will work with the Loss Management team and client service team to introduce the proposition and secure the appointment by the client to prepare and present their claim to insurers and in doing so, you will manage the communication channels with insurers, Loss Adjusters, and all key stakeholders.
• You will advocate for the client, providing technical advice and guidance, where this is within your area of expertise. However, you will also be responsible for offering and facilitating the introduction of services from the wider WTW business.
• Your responsibilities will include the notification to (and ongoing management of) primary insurer and any relevant coinsurers, excess layers and, if applicable reinsurers / captive.
• Provide technical advice and guidance as required across the business. Working outside the BU requires prior approval from the Head of Claims or Technical Claims Manager.
• Facilitate or deliver technical training courses, client academies, bulletins and any other learning activities as needed by the business and designated by the Head of Claims or Technical Claims Manager.
• Be responsible for securing management information from designated Loss Adjusters and others who hold claims information pertinent to the management of Major or Complex Losses.
• To build and maintain relationships across the insurance market, specifically with Major Loss practitioners across the Loss Adjusting, insurer and appropriate legal professions.
• To introduce the FACC team on appropriate losses and working with the FACC team members ensuring a seamless service to the client.
• To fully understand the scenario testing and audit processes and seek to secure additional revenue by introducing and delivering these services.
• Provide support and management for any E+O related matter by working with relevant stakeholders and Group Legal
• Responsible for the production of, or contribution to, and issuance of Technical bulletins within the business and client community
• To work with the Head of Claims and the executive team, looking for continuous improvement in service, focusing on the ‘added value’, efficiency and cost reduction.
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