Technology & Facilities Coordinator
Found in: Talent UK C2 - 1 week ago
Imperial College Union is a vibrant, member-led charity organisation comprising the 18,000+ students of Imperial College London - one of the world's top universities. If you are excited by the opportunity to help us do things differently, empower others and build a students' union that can better support our students, then we could have a role for you
We have an exciting new opportunity for a Facilities & Technology Coordinator to join our Facilities & Health and Safety team. You will be responsible for providing first line support surrounding use of the Imperial College Union (ICU) building and technology infrastructure, working closely with the digital systems function of the Union and College ICT to ensure that user issues are resolved promptly and efficiently.
Your role will act as a triage for incoming queries to the Systems team, resolving queries where possible and advancing to senior staff members and College ICT where appropriate. You will manage ongoing tickets with the wider College ICT service desk, proactively monitoring the status of tickets and seeing them through to resolution. You will also be charge of providing installation, setup and tracking of technology and physical equipment, allowing proper visibility of our resources for management purposes.
In addition, we are seeking someone to ensure the proper maintenance of all Union spaces, promptly reporting defects, and arranging repair work as needed. You will take ownership of shared spaces, including Activity and Meeting rooms, ensuring they are clean, organised, with suitable equipment in place and always ready for use. The role will also include undertaking essential maintenance, repair and improvement tasks to address minor issues or repairs. Reporting to the Facilities, Health & Safety Manager, and working closely with the Head of Digital & Marketing, you will be a skilled user of IT with excellent customer service skills. We want your highly organised and process-driven, ready to learn, new skills to assist the Union with service delivery.
We are looking for someone who will be able to operate with autonomy and balance contending priorities in this exciting role, which is in a fast-paced but ultimately rewarding environment We are also committed to supporting your professional development, elaborating on your excellent technical and interpersonal skills among others.
Key Responsibilities
First-line support and inbox managementTechnology and space supportFacilitiesGeneral dutiesThe full duties and responsibilities are set out in the Job Description and Person Specification.
Experience of providing technical IT support in a managed desktop environmentExperience of installation, testing and commissioning of supplier specific IT equipment and softwareExperience of supporting web-based systems, including administration, configuration and user training/guidanceExperience with building management and facilities supportExperience in carrying out maintenance, repair and improvement tasksIn-depth knowledge of IT, including hardware, software and operating systems supportKnowledge of IT hardware and equipment installation and maintenanceAn understanding behind the principles of networks and IT infrastructureKnowledge of facilities, workstation provision and best practice for managing a busy work environmentEffective communication skills with a focus on customer serviceAbility to prioritise and manage own workload effectively but also to be flexible and adapt/respond to emerging issues, short deadlines and other demands or challengesProcess oriented, with excellent attention to detail
Please note this role is with the Students’ Union. We’re a registered charity in our right, with our own governance, systems, processes and objectives. However, we work extremely closely with Imperial College London, so you’ll also be joining a wider community of staff working within higher education. If you’ve never worked in a students’ union, or are unsure why it’s different, we urge you to get in contact. It’s a brilliant place to work.
As an employee of Imperial College, you will be part of lively community and work in a friendly and relaxed environment. Our aim is to provide to all our employees an encouraging and relaxed working environment with an emphasis on personal development and work-life balance. Based on that we offer:
flexible working hoursgenerous pension scheme25 days holiday (plus 6/7 extra days per year for College Christmas and Easter closures)bicycle loan schemeseason ticket loanhealth benefitsexcellent professional development opportunities and many more.More information can be found on the Imperial College Benefits page:
To apply for the role please complete the online application form.
We are running a characteristic anonymised application process for this recruitment as part of the College’s commitment to equal opportunities and eliminating discrimination. Applicants will be assigned an application reference number and applicants’ names will not be visible to recruiting managers until the interview stage. You will not be required to attach a CV. Please also refrain from including your name in your supporting statement.
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