Facilities Coordinator

3 weeks ago

London, United Kingdom JLL Full time

JLL supports the Whole You, personally and professionally.

We are seeking a Facilities Coordinator for our Work Dynamics Business Line

What this job involves
The Facilities Coordinator reports to the Facilities Manager(FM)/ Assistant Facilities Manager(AFM)and is responsible for providing support to ensure facilities services are provided in an effective and efficient manner. Must also demonstrate a high level of security awareness at all times and have knowledge of emergency evacuation procedures and Health & Safety.

Customer Service
Deliver excellent customer service to meet client expectations
Build and develop effective relationships with customers at all levels
Support reception by covering breaks and absence as required by the FM / AFM.
Book onsite meeting rooms and hospitality as per client requests and according to site procedures

HSE, Security & Quality
Demonstrate permanent high level of security awareness, knowledge of emergency evacuation procedures as well as general Health & Safety
Issuing of ID and access badges for new hires/vendors/visitors and maintaining record of same.
Monitor and maintain office and badge consumables in line within agreed stock levels.
Carry out site induction, for new starters, act as the first line of support for any concerns raised as a result of online DSE assessment.
Understand & actively support JLL’s Quality Management program

Site Operations
Ensure Issues highlighted through site inspections or customer complaints are resolved in a timely manner.
Manage all the requests on the Facilities helpdesk and liaise with JLL ES team & service providers
Handle/Assist with incoming and outgoing mail enquiries according to the existing procedures
Keep accurate and update records of seating plan
Process and control purchase orders, invoices and work orders.
Support the completion of reports and documentation to meet required deadlines.

Desired skills and experience for this job
Service minded
Flexible
Ability to sometimes decline or push back but in a diplomatic way
Team player - enjoys strengthening the cooperation within the team and participate in team events

**Strong communication skills (on all levels**: vendors, clients, leadership team)
Previous Facilities, Hospitality or Office Management experience.

What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success. Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

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Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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