Rooms Division Manager

2 months ago

London, United Kingdom AccorHotel Full time

POSITIONOVERVIEW

  • Ensures thehigh standard of services for guests and the attainment of thedepartments qualitative targets
  • Conveys thehotels image and atmosphere through her/his exemplary attitude warmand friendly welcome availability and frequent presence in thefield
  • Responsible for managing the firstimpressions of our guests and deliver high standards ofservices
  • Manages and motivates the teams inorder to improve sales and the quality
  • Theright candidate will lead and bring life to Accor projects andidentity features in the department
  • Draws upthe annual budget for the department and follows upimplementation
  • Carry out Duty Management shiftsaccordingly with business needs
  • Ensuring thatthe organisation is compliant with Accor sustainability policy andGreen Key criteria andstandards

MAINRESPONSIBILITIES

CustomerRelations

  • Develops close relationshipswith guests throughout their stay with the aim of gaining theirloyalty
  • Is often present in the lobby and atreception in order to meet guests on a dailybasis
  • Ensures that guests receive a warm andpersonal welcome
  • Organises the receptionistsand welcoming staff for optimaleffectiveness
  • Knows the behaviour patterns ofregular guests and issues instructions to the different teamswithin the department
  • Handles guest complaintsif they have not been dealt with by teammembers
  • Manages the front office andhousekeeping teams fostering a culture of growth development andperformance within the department
  • Responsiblefor the departmental budget ensuring that costs and inventory arecontrolled that productivity and performance levels areattained

Professional techniques /Production

  • Guarantees the highstandard of rooms services
  • Ensures that thehotel is always maintained in an immaculate conditionthis must include a specific time schedule for weeklyguest room inspections and public areainspections
  • Is in constant contact with theother departments and ensures that information circulates smoothlybetween them
  • Is responsible for consistency andcoherence between different teams
  • Ensures thatall brand reference guidelines are correctly applied at alltimes
  • Promotes the use of teams ofreceptionists ensures people are well suited to their jobs and thattheir roles are properly understood both by themselves and otherhotel personnel
  • Ensures that guests arefollowed up and offered appropriate services of a highstandard
  • Initiates new projects coordinatingimplementation and followup
  • Excellent attentionto detail and accuracy
  • Excellent written/verbalcommunication and the ability to communicate across all levels ofan organisation

Talent &Culture Responsibilities

  • Openlycommunicates with staff ensuring regular briefings occur and allrelevant information is passed on
  • Creates ateam that works together with trust and takes responsibility tomeet the goals of the department andHotel
  • Implement Accor training initiatives withparticular emphasis on coordinated and structured on job trainingaligned with service standards and serviceprocedures
  • Responsible for the recruitmentselection and training of all department heads within the RoomsDivision and to oversee the continuous development of all managerswithin the Rooms Division department
  • Achieveseffective communication by briefing and debriefing staff holdingregular departmental meetings and actively encouraging transparentcommunication with other departments within theHotel

Commercial /Sales

  • Optimises the hotels occupancyrates and develops associated services
  • Ensuresthat all sales made comply with the sales policy as defined by thebrand and the hotel
  • Plays an active role in themarketplace policy
  • Keeps track of the standardof services delivered based on guestcomments
  • Keeps close track of what thecompetition is doing
  • Is actively involved inthe local area to keep uptodate with theneeds

Remote Work:

No


EmploymentType :

Fulltime

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