Rooms Division Expert

1 month ago


Central London, United Kingdom Claridge's Full time

Rooms Division Trainer

Claridges

We are seeking an experienced Rooms Division Trainer to enhance our team at Claridges.

As a leading luxury hotel, Claridges prides itself on delivering exceptional service and creating unforgettable experiences for our guests. Our Rooms Division Trainer will play a vital role in ensuring that our team members consistently meet and exceed our high standards.

Scope and Purpose

The Rooms Division Trainer will work closely with the Director of Rooms and Heads of Department to develop and implement effective training programs that meet the division's training requirements. This includes maintaining and enhancing the hotel's reputation, achieving business objectives, and ensuring team members meet or exceed our service standards.

Main Duties

Responsibilities include:

  • Preparing personalized training programs for new employees to ensure they meet both business and individual development needs.
  • Conducting initial computer training for employees on basic tasks in their specific positions, including SMS, Guest History, and reservation systems.
  • Evaluating individual staff requirements to identify areas for development and provide support as needed.
  • Providing a buddy support function to ensure team members have a contact available for assistance and support.
  • Covering training requirements for Reception, Guest Relations, Butlers, Concierge, and Telecoms teams.

Entry Requirements

We are looking for a motivated individual with a strong background in hospitality or travel and tourism. The ideal candidate will be a team player with excellent interpersonal and communication skills, able to work under pressure and maintain a high standard of personal presentation.

Additional skills required include:

  • Strong customer care skills
  • Ability to work under pressure
  • Excellent attention to detail
  • Confident, professional, and welcoming personality
  • Ability to deal with high-profile clients in a professional manner

Benefits

We offer a range of benefits to our colleagues, including:

  • Excellent salary package
  • Family-friendly company policies, including enhanced Maternity and Paternity Pay
  • Holiday allowance increase after 3 and 5 years of service
  • Travel Season Ticket Loans
  • Pension Scheme
  • Subsidized monthly Podiatrist and Masseuse treatments
  • Flu vaccination vouchers
  • Eye test vouchers and contributions towards glasses
  • 24-hour colleague assistance helpline
  • On and off-site Occupational Health Service
  • Death in Service salary contribution
  • Variety of wellbeing activities focused on mental and physical health
  • Complimentary state-of-the-art all-day dining staff restaurant

Recognition and Career Development

We value our colleagues and offer opportunities for growth and development, including:

  • Referral Scheme
  • Instant colleague recognition and award program
  • Colleague of the month nominations
  • Additional paid day off to celebrate your Birthday
  • Internal transfer and promotion opportunities
  • In-house training and development team
  • Long service awards

Memorable experiences

  • Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne
  • Hotel Guest Experience Stay
  • 50% Food and Beverage discount across Maybourne
  • Participation in social events
  • Wedding and Baby gifts
  • Retirement functions

We strive to create a positive and supportive work environment, where our colleagues can thrive and grow. If you are a motivated and dedicated individual looking for a new challenge, please apply.



  • Central London, United Kingdom Claridge's Full time

    Rooms Division TrainerClaridgesWe are seeking a motivated Rooms Division Trainer to join our team here at Claridges.Set in the heart of Mayfair, Claridges is an Art Deco icon and a byword for understated elegance. Since the 1850s, Claridges has excelled at the finer things in life: glamorous design, inspiring dining, and impeccable service. There are many...

  • Rooms Division Trainer

    3 months ago


    Central London, United Kingdom Claridge's Full time

    Rooms Division TrainerClaridgesWe are seeking a motivated Rooms Division Trainer to join our team here at Claridges.Set in the heart of Mayfair, Claridges is an Art Deco icon and a byword for understated elegance. Since the 1850s, Claridges has excelled at the finer things in life: glamorous design, inspiring dining, and impeccable service. There are many...


  • London , London, UK, United Kingdom Crimson Hotels Full time

    Here at Crimson Hotels, we know our colleagues are key to our success. That’s why we’re passionate about offering limitless opportunities for career progression and personal growth. Not only that, we also offer a supportive and empowering work environment too. All our team at DoubleTree by Hilton Victoria work together to achieve our vision of Creating...


  • London, United Kingdom Crimson Hotels Full time

    Here at Crimson Hotels, we know our colleagues are key to our success. That’s why we’re passionate about offering limitless opportunities for career progression and personal growth. Not only that, we also offer a supportive and empowering work environment too.All our team at DoubleTree by Hilton Victoria work together to achieve our vision of Creating a...


  • London, United Kingdom DoubleTree by Hilton - Victoria Full time

    Here at Crimson Hotels, we know our colleagues are key to our success. Thats why were passionate about offering limitless opportunities for career progression and personal growth. Not only that, we also offer a supportive and empowering work environment too. All our team at DoubleTree by Hilton Victoria work together to achieve our vision of Creating a...

  • Room Division Graduate

    6 months ago


    London, United Kingdom Housekeeping (Royal Lancaster) Full time

    Are you a dynamic and ambitious individual with a passion for the luxury hospitality industry? If you are ready to embrace a journey of growth and development, we invite you to submit your resume! Elevate your career by joining our independently owned hotels as a **Room Division Graduate, **and you will start your progression towards becoming a valuable and...


  • South West London, London, United Kingdom DoubleTree by Hilton - Victoria Full time

    Here at Crimson Hotels, we know our colleagues are key to our success. Thats why were passionate about offering limitless opportunities for career progression and personal growth. Not only that, we also offer a supportive and empowering work environment too. All our team at DoubleTree by Hilton Victoria work together to achieve our vision of Creating a...

  • Rooms Division Trainer

    4 months ago


    London, United Kingdom Claridge's Full time

    Claridge's Front office Full time We are seeking a motivated Rooms Division Trainer to join our team here at Claridge’s. Set in the heart of Mayfair, Claridge’s is an Art Deco icon and a byword for understated elegance. Since the 1850s, Claridge’s has excelled at the finer things in life: glamorous design, inspiring dining, and impeccable...

  • Direct Outreach Expert

    6 months ago


    London, United Kingdom Growth Division Full time

    Are you an expert at marketing automation and direct outreach? As a startup growth agency, we need support from an expert who can generate demand across a number of exciting high-growth companies. You'll be working with a member of our team to develop our outbound marketing channels, predominantly using LinkedIn and email marketing. Growth Division are on...


  • London, United Kingdom AccorHotel Full time

    POSITION OVERVIEWEnsures the high standard of services for guests and the attainment of the departments qualitative targetsConveys the hotels image and atmosphere through her/his exemplary attitude warm and friendly welcome availability and frequent presence in the fieldResponsible for managing the first impressions of our guests and deliver high standards...

  • Rooms Division Manager

    2 months ago


    London, United Kingdom AccorHotel Full time

    POSITIONOVERVIEWEnsures thehigh standard of services for guests and the attainment of thedepartments qualitative targetsConveys thehotels image and atmosphere through her/his exemplary attitude warmand friendly welcome availability and frequent presence in thefieldResponsible for managing the firstimpressions of our guests and deliver high standards...

  • Rooms Division Manager

    5 months ago


    London, United Kingdom Montcalm Collection Full time

    Rooms Division Manager - Montcalm at the Brewery About Montcalm CollectionUnited by timeless style and peerless service, Montcalm Collection isLondon’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an18th-century brewery, heritage headquarters and a diamond-shaped skyscraper,each hotel reveals a different chapter in the city’s...

  • Front Office Manager

    1 month ago


    London, Greater London, United Kingdom Accor Hotels Full time

    Job SummaryWe are seeking a skilled Front Office Manager to lead and manage the Rooms division, ensuring exceptional service standards are met and exceeded.Lead and manage all aspects of the Rooms division, providing friendly and engaging service to guests.Assist in regular training, counseling, and re-coaching to ensure consistency of service...

  • Dining Room Expert

    3 weeks ago


    London, Greater London, United Kingdom Brunning & Price Limited Full time

    Dining Room ExpertWe are seeking a skilled Dining Room Expert to join our team at Brunning & Price Limited. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and ensuring that our dining rooms are clean and welcoming.About the Role:The successful candidate will have previous experience in a...

  • Insurance Expert

    3 weeks ago


    London, Greater London, United Kingdom MW Appointments Full time

    Job OverviewWe are seeking an experienced Insurance Expert to join our Marine and Energy Division. As a key member of the team, you will provide technical support functions, working closely with clients to secure best possible terms for their operations.


  • London, Greater London, United Kingdom Selfridges Full time

    **Job Overview:**We are seeking a highly skilled Customer Experience Expert to join our team in the Women's Designer Division at Selfridges.

  • Luxury Service Expert

    3 weeks ago


    Central London, United Kingdom The Ritz London Full time

    The Ritz London seeks a Luxury Service Expert to join its esteemed team within the Rooms Division. This exciting opportunity offers the chance to deliver exceptional service to discerning guests while maintaining the hotel's 5-star luxury standards.Key Responsibilities:Providing unparalleled service to clients and guests, ensuring all facilities and requests...


  • London, United Kingdom The Dorchester Full time

    Join uson a Graduate Programme at The Dorchester Hotel, recently recognised as one ofThe Sunday Times Top 10 Best Places to Work for in 2024. We continually striveto build and nurture a culture where inclusiveness is part of our DNA, reflectedin our values of passion, personality, respect, working together, andcreativity. We believe that a variety of...


  • Central London, United Kingdom Angela Mortimer Plc - International Division Full time

    A Personal Assistant to a Partner at Angela Mortimer Plc - International Division is required to provide expert administrative support in a dynamic and fast-paced environment.The ideal candidate will have previous experience as a PA, preferably in Financial Services, and possess advanced IT skills.This role involves managing the Partner's schedule,...

  • Room Attendant

    6 months ago


    London, United Kingdom The Ned Full time

    **Room Attendant**: Heroes of the Hotel, our Housekeeping Team have impeccable attention to detail and pride in the work they do. Our amazing Housekeeping team ensure our guests truly experience a luxrious, unforgettable 5* stay We are looking for a Room Attendant to join our Housekeeping Team. If you are passionate about hospitality and have experience as...