Rooms Division Expert
1 month ago
Rooms Division Trainer
Claridges
We are seeking an experienced Rooms Division Trainer to enhance our team at Claridges.
As a leading luxury hotel, Claridges prides itself on delivering exceptional service and creating unforgettable experiences for our guests. Our Rooms Division Trainer will play a vital role in ensuring that our team members consistently meet and exceed our high standards.
Scope and Purpose
The Rooms Division Trainer will work closely with the Director of Rooms and Heads of Department to develop and implement effective training programs that meet the division's training requirements. This includes maintaining and enhancing the hotel's reputation, achieving business objectives, and ensuring team members meet or exceed our service standards.
Main Duties
Responsibilities include:
- Preparing personalized training programs for new employees to ensure they meet both business and individual development needs.
- Conducting initial computer training for employees on basic tasks in their specific positions, including SMS, Guest History, and reservation systems.
- Evaluating individual staff requirements to identify areas for development and provide support as needed.
- Providing a buddy support function to ensure team members have a contact available for assistance and support.
- Covering training requirements for Reception, Guest Relations, Butlers, Concierge, and Telecoms teams.
Entry Requirements
We are looking for a motivated individual with a strong background in hospitality or travel and tourism. The ideal candidate will be a team player with excellent interpersonal and communication skills, able to work under pressure and maintain a high standard of personal presentation.
Additional skills required include:
- Strong customer care skills
- Ability to work under pressure
- Excellent attention to detail
- Confident, professional, and welcoming personality
- Ability to deal with high-profile clients in a professional manner
Benefits
We offer a range of benefits to our colleagues, including:
- Excellent salary package
- Family-friendly company policies, including enhanced Maternity and Paternity Pay
- Holiday allowance increase after 3 and 5 years of service
- Travel Season Ticket Loans
- Pension Scheme
- Subsidized monthly Podiatrist and Masseuse treatments
- Flu vaccination vouchers
- Eye test vouchers and contributions towards glasses
- 24-hour colleague assistance helpline
- On and off-site Occupational Health Service
- Death in Service salary contribution
- Variety of wellbeing activities focused on mental and physical health
- Complimentary state-of-the-art all-day dining staff restaurant
Recognition and Career Development
We value our colleagues and offer opportunities for growth and development, including:
- Referral Scheme
- Instant colleague recognition and award program
- Colleague of the month nominations
- Additional paid day off to celebrate your Birthday
- Internal transfer and promotion opportunities
- In-house training and development team
- Long service awards
Memorable experiences
- Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne
- Hotel Guest Experience Stay
- 50% Food and Beverage discount across Maybourne
- Participation in social events
- Wedding and Baby gifts
- Retirement functions
We strive to create a positive and supportive work environment, where our colleagues can thrive and grow. If you are a motivated and dedicated individual looking for a new challenge, please apply.
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