Rooms Division Manager

5 months ago

London, United Kingdom Montcalm Collection Full time

Rooms Division Manager - Montcalm at the Brewery



About Montcalm Collection



United by timeless style and peerless service, Montcalm Collection is
London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an
18th-century brewery, heritage headquarters and a diamond-shaped skyscraper,
each hotel reveals a different chapter in the city’s story. The hotels in the
collection include a storied city-slicker, housed in the former headquarters of
the Royal Mail: Montcalm Royal London House. A property with a bold new
perspective at Montcalm East, part of Marriott’s Autograph Collection. And a
duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and
Inhabit, Queen’s Gardens, both part of Design Hotels.



Discover Montcalm Brewery: a historic brewery transformed into a luxury
hotel in the heart of the city. Featuring artful interiors, modern British
dining, and a sleek fitness suite. Indulge in seasonal cuisine at The Jugged
Hare, explore iconic landmarks nearby, and enjoy 235 elegant rooms and suites.
Blending history and modernity seamlessly, a storied past with a touch of
contemporary luxury.



 Position Overview



Montcalm Collection is looking for an
ambitious and passionate Rooms Division Manager who will lead the
wider hotel team, oversee all aspects of running a hotel, essentially
concentrating on Guest Experience from pre-arrival to post-departure.



Join our amazing and diverse team and grow your
career with Montcalm Collection. Help to shape the Montcalm Collection’s next
chapter and showcase your skills. Become a trusted ambassador for our hotels
and take advantage of the opportunity to move between properties, achieving the
service and product delivery standards for the department with a high degree of
customer care and service.



Key Responsibilities



Rooms Division Manager shares the overall
responsibility for the health, safety, and welfare of employees, guests, and
visitors of the hotel with the Hotel Manager, also ensures licence, award and
insurance agreements are respected, adequate procedures, trainings are in place
and responsibilities are clearly defined.



This role requires a keen eye for detail, proactive
and hands on approach and operational knowledge of all hotel outlets. A “CAN
DO” attitude, as well as, decision making skills, and the ability to work
effectively in a collaborative environment to drive business growth and enhance
the hotel’s brand visibility in a luxury market must be natural. 



Effective presence during peak business times, at times when foot flow
is high and any other times where an opportunity to make a quality connection
with guests is present. 



  • Strong attention to detail is present with regards to the overall Hotel
    presentation, internally and externally. 
  • Meetings regarding guest satisfaction, service training, and other
    related meetings are well prepared for and attended.
  • Drive a
    great working environment for teams to thrive – connect departments to create
    sense of one team.
  • Oversee
    night audit function and preparation of daily financial reports.
  •  Prepare and
    submit statistical performance and forecast analysis and reports as required.
  • Use company
    systems and processes to maximise revenue. Develops plans to increase occupancy
    and ADR through walk-ins and upselling at the front desk



  • Ensure
    front office provides guests with prompt service and, professional
    attention  and personal recognition.
  • Guest
    satisfaction data must be fully analysed, and plans developed and
    implemented to achieve established goals.
  •  Ensures
    suitable and sufficient Health and Safety policies, procedures, trainings, and
    safe systems of work are implemented across the hotel. 
  • Be an
    ambassador of professionalism during unexpected situations, when we all must
    pull together to get a task done.


Requirements and skills




  • Proven previous experience working in
    similar position in hotels
  • Strong organisation and multi-tasking
    skills
  • A keen eye for detail
  • Strong problem-solving and
    decision-making skills
  • Confidence interacting with
    guests and team members
  • The ability to work independently 
  • A positive mindset
  • A genuine passion for working in
    hospitality


 



Benefits



·        
Collaborative
and empowering team dynamics.



·        
Pathways
for promotions and growth within the brand.



·        
Recognition
and Rewards Program.



·        
Access to
an array of discounts via our Benefits Platform.



·        
Comprehensive
training through Certified Classroom and E-Learnings.



·        
28 holidays
annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.



·        
Health
incentives: Cash-back on optical, dental, chiropractic, and physio services.



·        
Concession
on gym memberships.



·        
Nutritious
meals provided during shifts.



·        
Complimentary
dry-cleaning service for uniforms.



·        
Inclusive
pension schemes



 



Eligibility



Candidates must be authorised to live and work in
the UK. Currently, visa sponsorship is not available for this role.



Equal Opportunity Employer



At Montcalm Collection, diversity and inclusion
aren't just buzzwords. We genuinely value the unique perspectives each
individual brings, regardless of gender, ethnicity, age, disability, or
background. Our culture thrives on mutual respect, and we are dedicated to
providing a workplace free from discrimination and prejudice.



Should this role resonate with your aspirations,
please apply. If not shortlisted, we encourage you to explore other
opportunities with us, either now or in the future.



Note: If you do not hear from us within 14 days,
kindly consider your application as not shortlisted for this particular role.



 

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