Rooms Division Manager

2 days ago

London, United Kingdom AccorHotel Full time

POSITION OVERVIEW

  • Ensures the high standard of services for guests and the attainment of the departments qualitative targets
  • Conveys the hotels image and atmosphere through her/his exemplary attitude warm and friendly welcome availability and frequent presence in the field
  • Responsible for managing the first impressions of our guests and deliver high standards of services
  • Manages and motivates the teams in order to improve sales and the quality
  • The right candidate will lead and bring life to Accor projects and identity features in the department
  • Draws up the annual budget for the department and follows up implementation
  • Carry out Duty Management shifts accordingly with business needs
  • Ensuring that the organisation is compliant with Accor sustainability policy and Green Key criteria and standards

MAIN RESPONSIBILITIES

Customer Relations

  • Develops close relationships with guests throughout their stay with the aim of gaining their loyalty
  • Is often present in the lobby and at reception in order to meet guests on a daily basis
  • Ensures that guests receive a warm and personal welcome
  • Organises the receptionists and welcoming staff for optimal effectiveness
  • Knows the behaviour patterns of regular guests and issues instructions to the different teams within the department
  • Handles guest complaints if they have not been dealt with by team members
  • Manages the front office and housekeeping teams fostering a culture of growth development and performance within the department
  • Responsible for the departmental budget ensuring that costs and inventory are controlled that productivity and performance levels are attained

Professional techniques / Production

  • Guarantees the high standard of rooms services
  • Ensures that the hotel is always maintained in an immaculate condition this must include a specific time schedule for weekly guest room inspections and public area inspections
  • Is in constant contact with the other departments and ensures that information circulates smoothly between them
  • Is responsible for consistency and coherence between different teams
  • Ensures that all brand reference guidelines are correctly applied at all times
  • Promotes the use of teams of receptionists ensures people are well suited to their jobs and that their roles are properly understood both by themselves and other hotel personnel
  • Ensures that guests are followed up and offered appropriate services of a high standard
  • Initiates new projects coordinating implementation and followup
  • Excellent attention to detail and accuracy
  • Excellent written/verbal communication and the ability to communicate across all levels of an organisation

Talent & Culture Responsibilities

  • Openly communicates with staff ensuring regular briefings occur and all relevant information is passed on
  • Creates a team that works together with trust and takes responsibility to meet the goals of the department and Hotel
  • Implement Accor training initiatives with particular emphasis on coordinated and structured on job training aligned with service standards and service procedures
  • Responsible for the recruitment selection and training of all department heads within the Rooms Division and to oversee the continuous development of all managers within the Rooms Division department
  • Achieves effective communication by briefing and debriefing staff holding regular departmental meetings and actively encouraging transparent communication with other departments within the Hotel

Commercial / Sales

  • Optimises the hotels occupancy rates and develops associated services
  • Ensures that all sales made comply with the sales policy as defined by the brand and the hotel
  • Plays an active role in the marketplace policy
  • Keeps track of the standard of services delivered based on guest comments
  • Keeps close track of what the competition is doing
  • Is actively involved in the local area to keep uptodate with the needs

Remote Work :

No


Employment Type :

Fulltime

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