Rooms Division Trainer

3 months ago

Central London, United Kingdom Claridge's Full time

Rooms Division Trainer

Claridges

We are seeking a motivated Rooms Division Trainer to join our team here at Claridges.

Set in the heart of Mayfair, Claridges is an Art Deco icon and a byword for understated elegance. Since the 1850s, Claridges has excelled at the finer things in life: glamorous design, inspiring dining, and impeccable service. There are many 5-star hotels in London but nowhere quite like Claridges. The hotel is a unique combination of splendour and charm with long-standing connections with royalty that have led to it sometimes being referred to as annexe to Buckingham Palace. Claridges has a famous all-day dining and Afternoon Tea restaurant the Foyer & Reading Room, LEpicerie that offers a culinary theatre of the kitchen, and three bars: Claridges Bar, the intimate Fumoir and effortlessly elegant Painters Room.

Scope and Purpose

Working closely alongside the Director of Rooms and with all Heads of Department within the Rooms Division, this role will assist in meeting and exceeding the division's training requirements in accordance with Claridges policies and procedures. To maintain and enhance the hotel's reputation while ensuring business objectives are achieved. To oversee, direct, and support training within the division to ensure team members confidently meet guest needs and exceed their expectations. To ensure team members meet or exceed the divisions standards, as well as LQA, Forbes, and Claridges service standards.

Main Duties

You will be responsible for preparing all personalised programme for new employees ensuring they fit in with both the needs of the business and the individuals development requirements.

Your role will ensure that you carry out initial computer training for employees on basic tasks in their specific positions. To include SMS, Guest History and our reservation systems to ensure an efficient and professional skilled service prior to joining the desk. You will then continue to evaluate the individual staff requirements to help with development when required.

The role will also include a buddy support function, ensuring that team members always have a contact available for assistance and support.

The Rooms Division Trainer role will be a mix of office-based and operational to ensure that a full understanding of this business needs is maintained at all times. As a Rooms Division Trainer, you will cover training requirements for Reception, Guest Relations, Butlers, Concierge and Telecoms team.

Entry Requirements

We are looking for astrong, motivated individual, ideallysomeone who has worked in a similar role within the hospitality or travel and tourism industry. The personwill be a team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills.

Other skills that will need to be demonstrated include:

  • Strong customer care skills
  • Ability to work under pressure
  • Excellent attention to detail
  • A high standard of personal presentation
  • Confident, professional and welcoming personality
  • Ability to deal with high-profile clients in a professional manner

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication, we offer you:

Financial Stability

  • Excellent salary package.
  • Family Friendly company policies including enhanced Maternity and Paternity Pay.
  • Holiday allowance increase after 3 and 5 years of service.
  • Travel Season Ticket Loans.
  • Pension Scheme*.

Health and Wellbeing Support

  • Subsidised monthly Podiatrist and Masseuse treatments.
  • Flu vaccination vouchers*.
  • Eye test vouchers and contributions towards glasses*.
  • 24-hour colleague assistance helpline.
  • On and off-site Occupational Health Service.
  • Death in Service salary contribution.
  • Various wellbeing activities focused on mental and physical health.
  • A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development

  • Referral Scheme Introduce a Star where you can earn up to £1,500*.
  • Instant colleague recognition and award programme with generous prizes.
  • Colleague of the month nominations with generous prizes.
  • Additional paid day off to celebrate your Birthday.
  • Internal transfer and promotion opportunities.
  • In-house training and development team with a strong focus on career progression and personal growth.
  • Long service awards.

Memorable experiences

  • Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
  • Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
  • 50% Food and Beverage discount* across Maybourne.
  • Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Childrens Party, etc.)
  • Wedding and Baby gifts.
  • Retirement functions.

*Terms and conditions apply to all benefits.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.


AMRT1_UKCT

  • Rooms Division Trainer

    1 day ago

    Central London, United Kingdom Claridge's Full time

    Rooms Division TrainerClaridgesWe are seeking a motivated Rooms Division Trainer to join our team here at Claridges.Set in the heart of Mayfair, Claridges is an Art Deco icon and a byword for understated elegance. Since the 1850s, Claridges has excelled at the finer things in life: glamorous design, inspiring dining, and impeccable service. There are many...

  • Rooms Division Trainer

    4 months ago

    London, United Kingdom Claridge's Full time

    Claridge's Front office Full time We are seeking a motivated Rooms Division Trainer to join our team here at Claridge’s. Set in the heart of Mayfair, Claridge’s is an Art Deco icon and a byword for understated elegance. Since the 1850s, Claridge’s has excelled at the finer things in life: glamorous design, inspiring dining, and impeccable...

  • Rooms Division Expert

    1 month ago

    Central London, United Kingdom Claridge's Full time

    Rooms Division TrainerClaridgesWe are seeking an experienced Rooms Division Trainer to enhance our team at Claridges.As a leading luxury hotel, Claridges prides itself on delivering exceptional service and creating unforgettable experiences for our guests. Our Rooms Division Trainer will play a vital role in ensuring that our team members consistently meet...

  • Rooms Division Manager

    3 weeks ago

    London , London, UK, United Kingdom Crimson Hotels Full time

    Here at Crimson Hotels, we know our colleagues are key to our success. That’s why we’re passionate about offering limitless opportunities for career progression and personal growth. Not only that, we also offer a supportive and empowering work environment too. All our team at DoubleTree by Hilton Victoria work together to achieve our vision of Creating...

  • Rooms Division Manager

    2 weeks ago

    London, United Kingdom Crimson Hotels Full time

    Here at Crimson Hotels, we know our colleagues are key to our success. That’s why we’re passionate about offering limitless opportunities for career progression and personal growth. Not only that, we also offer a supportive and empowering work environment too.All our team at DoubleTree by Hilton Victoria work together to achieve our vision of Creating a...

  • Rooms Division Manager

    2 weeks ago

    London, United Kingdom DoubleTree by Hilton - Victoria Full time

    Here at Crimson Hotels, we know our colleagues are key to our success. Thats why were passionate about offering limitless opportunities for career progression and personal growth. Not only that, we also offer a supportive and empowering work environment too. All our team at DoubleTree by Hilton Victoria work together to achieve our vision of Creating a...

  • Rooms Division Manager

    2 weeks ago

    South West London, London, United Kingdom DoubleTree by Hilton - Victoria Full time

    Here at Crimson Hotels, we know our colleagues are key to our success. Thats why were passionate about offering limitless opportunities for career progression and personal growth. Not only that, we also offer a supportive and empowering work environment too. All our team at DoubleTree by Hilton Victoria work together to achieve our vision of Creating a...

  • Room Division Graduate

    6 months ago

    London, United Kingdom Housekeeping (Royal Lancaster) Full time

    Are you a dynamic and ambitious individual with a passion for the luxury hospitality industry? If you are ready to embrace a journey of growth and development, we invite you to submit your resume! Elevate your career by joining our independently owned hotels as a **Room Division Graduate, **and you will start your progression towards becoming a valuable and...

  • Rooms Division Manager

    2 days ago

    London, United Kingdom AccorHotel Full time

    POSITION OVERVIEWEnsures the high standard of services for guests and the attainment of the departments qualitative targetsConveys the hotels image and atmosphere through her/his exemplary attitude warm and friendly welcome availability and frequent presence in the fieldResponsible for managing the first impressions of our guests and deliver high standards...

  • Finance Trainer/IT Trainer

    1 month ago

    London, United Kingdom DGH Recruitment Ltd. Full time

    Job Description Finance Trainer/IT TrainerA fantastic opportunity has arisen for a Finance Trainer/IT Trainer to join our global legal client on a permanent basis.Finance Trainer/IT TrainerResponsibilities and Duties:* As part of an investment to continuously improve quality and outcomes across the full range of Finance operations* Our client are seeking an...

  • Rooms Division Manager

    2 months ago

    London, United Kingdom AccorHotel Full time

    POSITIONOVERVIEWEnsures thehigh standard of services for guests and the attainment of thedepartments qualitative targetsConveys thehotels image and atmosphere through her/his exemplary attitude warmand friendly welcome availability and frequent presence in thefieldResponsible for managing the firstimpressions of our guests and deliver high standards...

  • Finance Trainer/IT Trainer

    1 month ago

    london (city of london), United Kingdom DGH Recruitment Full time

    Finance Trainer/IT TrainerA fantastic opportunity has arisen for a Finance Trainer/IT Trainer to join our global legal client on a permanent basis.Finance Trainer/IT TrainerResponsibilities and Duties:* As part of an investment to continuously improve quality and outcomes across the full range of Finance operations* Our client are seeking an experienced...

  • Rooms Division Manager

    5 months ago

    London, United Kingdom Montcalm Collection Full time

    Rooms Division Manager - Montcalm at the Brewery About Montcalm CollectionUnited by timeless style and peerless service, Montcalm Collection isLondon’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an18th-century brewery, heritage headquarters and a diamond-shaped skyscraper,each hotel reveals a different chapter in the city’s...

  • Front Office Manager

    1 month ago

    London, Greater London, United Kingdom Accor Hotels Full time

    Job SummaryWe are seeking a skilled Front Office Manager to lead and manage the Rooms division, ensuring exceptional service standards are met and exceeded.Lead and manage all aspects of the Rooms division, providing friendly and engaging service to guests.Assist in regular training, counseling, and re-coaching to ensure consistency of service...

  • Legal IT Trainer

    3 months ago

    London, United Kingdom DGH Recruitment Full time

    Finance Trainer/IT Trainer A fantastic opportunity has arisen for a Finance Trainer/IT Trainer to join our global legal client on a permanent basis. Finance Trainer/IT Trainer As part of an investment to continuously improve quality and outcomes across the full range of Finance operations • Our client are seeking an experienced Finance Trainer...

  • Housekeeping Trainer

    6 months ago

    London, United Kingdom Park Plaza Full time

    **Department**: Housekeeping **Job Level**:Team Leader **Job Type**:Full Time **Job Reference**:REQ11048 **Date Posted**:9 May Our housekeeping team allows us to take pride in our appearance. Whether it is our guest’s rooms or public areas, they keep everything clean and pristine. Join us as a **Housekeeping Trainer** and we will give you the training...

  • Housekeeping Trainer

    4 weeks ago

    London, United Kingdom Park Plaza Full time

    Our housekeeping team allows us to take pride in our appearance. Whether it is our guest’s rooms or public areas, they keep everything clean and pristine. Join them as a Housekeeping Trainer and we will give you the training and support to succeed. Benefits of working for us as a Housekeeping Trainer : • Salary: £13.75 per hour • Heavily...

  • Housekeeping Trainer

    6 months ago

    London, United Kingdom Park Plaza Full time

    **Department**: Housekeeping **Job Level**:Team Leader **Job Type**:Full Time **Job Reference**:REQ10049 **Date Posted**:30 November Our housekeeping team allows us to take pride in our appearance. Whether it is our guest’s rooms or public areas, they keep everything clean and pristine. Join us as a** Housekeeping Trainer** and we will give you the...

  • Housekeeping Trainer

    6 months ago

    London, United Kingdom Park Plaza Full time

    **Department**: Housekeeping **Job Level**:Team Leader **Job Type**:Full Time **Job Reference**:REQ9223 **Date Posted**:31 July Our housekeeping team allows us to take pride in our appearance. Whether it is our guest’s rooms or public areas, they keep everything clean and pristine. Join us as a **Housekeeping Trainer** and we will give you the...

  • Housekeeping Trainer

    4 weeks ago

    London, United Kingdom Park Plaza London Waterloo Full time

    Department: HousekeepingJob Level: Team LeaderJob Type: Full TimeJob Reference: req12355Date Posted: 18 NovemberOur housekeeping team allows us to take pride in our appearance. Whether it is our guest's rooms or public areas, they keep everything clean and pristine. Join them as a Housekeeping Trainer and we will give you the training and support to...