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Onboarding Coordinator

3 months ago

Sheffield, United Kingdom 2M Employment Solutions Full time

Onboarding Coordinator
Location: Hybrid (Split between home and Meadowhall office)
Hours: Full-time, permanent
Salary: £24,750 plus commission and bonus

Package: healthcare cash plan, 25 days holiday plus bank holidays, your birthday off, along with other employee perks
Are you looking for a career rather than just a job?

Do you want to join a winning team that always smash their targets and gets great customer feedback?

Do you have customer service/client journey experience?

Would you like to join a progressive and rewarding company?

Then we want you

Here at HS Direct, we have gone from strength to strength. Our services help businesses across the UK with Health & Safety and Employment Law software solutions, and they have never been more in demand.

As a result, we are looking to expand our Customer Relationship team and we are looking for the absolute best to join us. We pride ourselves on our high levels of customer service, professional conduct, and our friendly working environment.

What we can offer:
* The chance to work for a Best Companies accredited business
* A fun and supportive working environment
* Real opportunities to progress
* A competitive base salary with uncapped commission
The job:
* Contacting new client base to onboard them and discuss their service, add value and maintain relationships
* Focus is on client experience
* Identify client need and find solutions using listening skills and rapport
* Contact during the client's first-year journey to encourage adoption and utilise the service
* Work with clients to support new business growth

What we are looking for:
We are looking for a confident individual who is quick-thinking, adaptable and resilient.

You will be enthusiastic, driven and customer-focused. Excellent communication skills, (especially on the phone) the ability to learn quickly and attention to detail are a must.

If you have customer service, client retention or sales experience - perfect. If not, we have a coaching programme that will support the right candidates to become successful in this role.

Hit Apply now to forward your CV.