Administrative Officer

1 month ago


Knutsford, United Kingdom Wirral Community Health and Care NHS Foundation Trust Full time

Job summary

*** Please note: the vacancy site is subject to change to a location based in Crewe within the next 6 months ****

Do you fancy a career with an award winning integrated health and care NHS Foundation Trust?

Wirral Community Health and Care NHS Foundation Trust is an innovative and forward-thinking organisation, delivering high quality health and care services to the populations of Wirral, Cheshire East, St Helens and Knowsley.

We take great pride in being an open, trusting and compassionate organisation. The Trust is committed to promoting and building a team that enhances inclusion, diversity and equality. We strongly believe that working together with our partners, listening to and engaging with our patients, service users and their families we can make a real difference to the lives of local people within our communities.

We currently deliver outstanding 0-19 and 0-19+ Health and Wellbeing Services across Wirral, Cheshire East and St Helens and Knowsley, supporting over 250,000 children and young people. Our dedicated, innovative and forward-thinking children and young people's services have a positive impact on the health and wellbeing of families in our communities.

We work closely with our commissioners and partners to deliver the best possible services for the children, young people and families.

Main duties of the job

Provide Administrative support to clinical and non-clinical services. To work as part of a team. To answer telephone and/or email enquiries, processing and maintaining records (paper and electronic), using SystmOne updating databases and spread sheets, scanning, typing, photocopying, and arranging meetings/events To receive telephone calls from patients who wish to book or change their appointments or have general enquiries. To act as a first point of contact for all forms of communication.

About us

Wirral Community Health and Care NHS Foundation Trust has been rated as Good by CQC (Dec 2023) with some outstanding areas.

As an aspiring outstanding Trust we have numerous policies and procedures in place which provide standard organisational ways of working, in line with organisational objectives, relevant legislation and requirements. Policies allow for continuity and consistency within the Trust. Employees must abide by and adhere to all Wirral Community NHS Trust's policies, at all times.

Job description

Job responsibilities

Please see attached job description and person specification for further details of this exciting role.

Person Specification

Qualifications and professional training

Essential

NVQ Level 2, GCSE Level or Equivalent experience

Desirable

Demonstrable working knowledge of Microsoft packages including Word, Excel and Outlook

Experience and knowledge

Essential

Previous experience of dealing with the public and taking telephone enquiries Experience of accurate data inputting Ability to produce work of a good standard with attention to detail

Skills and attributes

Essential

Good oral and written communication skills with people from a variety of backgrounds Ability to produce work of a good standard with attention to detail Good organisational skills

Desirable

Ability to work under pressure to meet tight deadlines

Personal qualities

Essential

Proactive Patient Flexible Ability to travel to clinics/meetings/sessions across the Trust Ability to use own initiative but understand the need to seek advice when necessary
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