Administrative Assistant

2 months ago

Knutsford, Cheshire East, United Kingdom Liverpool Women's NHS Foundation Trust Full time

Job Summary

The Liverpool Women's NHS Foundation Trust is seeking a highly organized and detail-oriented Administrative Assistant to join our team at the Hewitt Fertility Centre in Knutsford. As an Administrative Assistant, you will play a vital role in supporting the clinical team by providing administrative support, typing services, and maintaining accurate records.

Main Responsibilities

  • Deliver a high level of customer service to patients, their partners, relatives, carers, and other members of staff, ensuring confidentiality, sensitivity, and dignity are maintained at all times.
  • Undertake booking and scheduling of all patient clinic appointments, communicating the information to patients by the most appropriate method.
  • Assist with the provision of a telephone answering service for patients who contact the clinical team directly.
  • Register and prepare patient files for all NHS and private patients, including Transport and Satellite patients, entering demographic data on Digicare and IDEAS.
  • Maintain the Hewitt Centre's case note filing system and ensure all notes are correctly tracked within, into, and out of the reception office.
  • Assist in the development and implementation of appropriate systems to support the clinical team and provide general administrative support as required.
  • Support Departmental processes for the review and management of data quality issues related to booking and scheduling activity.

Requirements

  • Proven aptitude for a clerical role.
  • Good level of numeracy and literacy skills.
  • Able to communicate clearly both in verbal and written communications.
  • Good keyboard & PC skills.
  • Working knowledge of Microsoft Office packages Outlook, Word, Excel.
  • Ability to type text to a good standard.
  • Organized and methodical with an attention to detail.
  • Professional and friendly telephone manner.
  • Able to maintain accuracy to high standards.
  • Understanding of confidentiality, Data Protection, and Caldicott principles.
  • Ability to learn NHS/medical terminology.

Qualifications & Learning

  • Educated to GCSE level or equivalent, including English and Mathematics.
  • Typing qualification - RSA II or equivalent.

Experience

  • Experience of working in an office or administrative environment, preferably within a healthcare environment.
  • Experience of audiotranscription letter generation service.
  • Experience of customer service/appointments role.
  • Team work or group member experience.

Personal Attributes

  • Flexible and adaptable to change.
  • Ability to work to a deadline and to prioritize own workload.
  • Ability to work on own unsupervised.
  • Courteous and friendly.
  • Ability to work under pressure in a busy environment.
  • Ability to work independently or as part of a team.
  • Capable of dealing with sensitive and confidential documents and situations.
  • Keen to develop personal skills.
  • Good work attendance.
  • Flexibility & motivation.
  • Excellent health record.
  • Neat and tidy appearance.

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