Desktop Support Specialist

4 weeks ago

Edinburgh, United Kingdom Dexcom Full time

The Company

Dexcom Corporation (NASDAQ DXCM; Market Cap $44.3B) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by nearly 10, ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

** You must have the Right to Work in the UK. Sponsorship is not available for this role **

Meet the Team:

The Desktop Support Team is composed of highly skilled specialists, dedicated to ensuring technology needs are met with efficiency and expertise. Each member brings a unique set of skills and a passion for solving technical challenges. From hardware imaging and updates to troubleshooting issues & software installations, our team is here to provide prompt and reliable support. We pride ourselves on our ability to communicate effectively with users of all technical levels.

Our goal is to keep the Dexcom workforce running seamlessly so they can focus on their core responsibilities. Whether they are facing a minor glitch or a major technical hurdle, you can count on us to be there every step of the way..

Where you come in:

Want to be a member of a high performing team who works towards a common goal and supports each other?  Do you like working in fast paced environment? Do you have a customer focused mindset and enjoy interacting with colleagues to resolve their issues? Do you enjoy hands-on with computers, solving challenges and helping others? 

Required Experience and Qualifications:

Your expert-level support for hardware, software, and operating systems on desktops, laptops, and peripherals. Your ability to troubleshoot and resolve complex technical issues. You can deliver guidance sessions for end-users on software applications, system functionalities, and best practices. Your proficiency of incident management, ensuring timely resolution of incidents within agreed SLAs. Your strong knowledge of desktop operating systems, including Windows 10/11 and macOS. Your working knowledge of Microsoft SCCM & Endpoint Manager/Intune platforms. You have certifications such as ITIL v4 Foundation, CompTIA A+, Microsoft Certified: Endpoint Administrator, or equivalent. You have excellent communication and interpersonal skills. Your ability to work independently and collaboratively in a team environment.

Travel Required:

0 – 5%

Dexcom offers / Why Dexcom

An exciting opportunity to be part of a dynamic, innovative and progressive multinational organisation. You will be part of a high growth company with a true purpose and have the ability to shape and influence, making a real difference to those living with Diabetes. Opportunity to carve out a long-term career. Access to outstanding training and development programmes. Work with over 10, awesome colleagues in an open, fast-paced and fun working environment. Attractive benefits including Performance-Based bonus, Private Pension, Life and Accident Insurance, Private Health Care, Team Events, Recognition Awards, Health & Wellness Services, Training, Education & Professional Qualifications Support & Product Discounts.

Please note:

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

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