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Technical Support Specialist
2 months ago
Morgan Philips are currently working with a client based in public sector based out of Edinburgh who are on the hunt for a Technical Support Specialist. Working in their Service Desk team, you would be providing second line support across a wide range of hardware and software. The majority of work will be done independently ‘in the field’.
Main Duties
Build, configure and install computer equipment, including software at customer sites.
Research and retrieve appropriate fixes via the internet and other support media.
Resolve IT issues raised by customers.
Liaise with suppliers to ensure the correct delivery of services / goods purchased by IT.
Write system documentation.
Maintain the core internal IT management systems and ensure user and asset procedures are followed.
Provide ad-hoc assistance to the end-user.
Essential
Jobholder must hold a Higher National Certificate (HNC) in Information Technology or similar qualification or be able to demonstrate equivalent experience;
Previous experience in Windows desktop technologies (including Apple Macs) working in an ICT support role.
Jobholders must also hold a current driving licence.
Desirable
ITIL Foundation Qualification
Customer care qualification
Experience of working in a school environment
Please note you will receive an automated response advising you that we have received your CV.
Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment and talent consulting. We operate in over 18 markets in Europe, North & South America, Asia, and the Middle East & Africa. We understand that the future is digital and social, so we embrace the latest technology, including video ads and CVs, as well as social recruiting. Our innovative services are tailored to the new world of work yet we do not lose sight of the fact that employees be they existing and potential are ultimately human beings.
We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
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