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Technical Support Specialist

2 months ago

Edinburgh, Edinburgh, United Kingdom Teacheroo Full time £31,863 - £37,734

Position Overview:

Teacheroo is seeking to hire a Technical Support Specialist. In this role, you will join a skilled, supportive, and collaborative team, providing first and second line technical assistance to a diverse group of staff and students. As the Technical Support Specialist, you will ensure timely and professional service by managing each reported issue and escalating as needed.

Team Responsibilities:

The Technical Support team is accountable for all end-user hardware and software across a large educational environment, which includes various offices, classrooms, and collaborative spaces. The daily tasks are diverse and engaging, focusing on enhancing the learning experience and supporting essential operations. This position offers numerous opportunities to influence and implement change through individual and team initiatives.

Professional Development:

Teacheroo is committed to the growth and development of its teams. You will be encouraged to engage in training and personal development relevant to your role.

Main Duties:

  • Provide first and second line technical support to staff and students through various communication channels, ensuring prompt and professional service.
  • Lead and assist in projects within the technical portfolio to support strategic and operational goals.
  • Develop, test, install, configure, and troubleshoot a variety of issues related to hardware, software, networking, and audio-visual equipment.

For comprehensive details regarding the main duties, please refer to the job description.

Ideal Candidate Profile:

Essential Qualifications:

  • Qualification in IT-related fields or equivalent experience and professional certifications.
  • Proven experience in a fast-paced, customer-focused environment.
  • Experience supporting a mixed environment of Windows, Mac, and Linux end-user devices and systems.
  • Knowledge and experience in supporting Microsoft Server operating systems.
  • Experience administering and maintaining user directories.
  • Familiarity with operating system deployment technologies.
  • Ability to work independently and collaboratively on support requests and projects.
  • Excellent communication skills across various formats (email, written, verbal, face-to-face).
  • Strong analytical skills to effectively troubleshoot IT-related issues.
  • Demonstrated passion and enthusiasm for delivering exceptional customer service.
  • Willingness to adapt to flexible working patterns to meet the organization's evolving priorities.
  • Strong organizational and planning skills, with the ability to remain composed under pressure.

Desirable Qualifications:

  • Degree in relevant IT-related fields.
  • ITIL Foundation certification.
  • Microsoft and/or Apple certifications.
  • Familiarity with Google Apps and GSuite administration.
  • Experience managing database and/or management information systems.
  • Working knowledge of deployment technologies and system management solutions.
  • Experience with cloud-hosted platforms.
  • Experience migrating on-premise systems to cloud platforms.

Compensation Package:

Contract Type: Permanent, full-time, 38.75 hours per week.

Salary: The salary for this position will be competitive and commensurate with experience.