Technical Support Specialist

1 month ago


Edinburgh, Edinburgh, United Kingdom Adobe Full time

Unlock Your Potential at Adobe

We're on a mission to empower individuals and organizations to create exceptional digital experiences. As a Technical Support Specialist, you'll play a critical role in delivering high-level technical support to our enterprise customers, ensuring they get the most out of our Creative Cloud and Document Cloud solutions.

Key Responsibilities:

  • Collaborate closely with system admins to support deployment, SSO, licensing, networking, and product-related issues.
  • Troubleshoot complex customer issues and work with engineering to resolve them.
  • Assist customers in configuring and deploying enterprise software packages.
  • Work independently and as part of a team in a fast-paced environment.
  • Occasional travel to customer sites or technical conferences.

Requirements:

  • German and English language skills essential.
  • Bachelor's degree or equivalent.
  • Solid understanding of Mac and Windows operating systems.
  • Knowledge of SSO, Adobe Creative Cloud, and Adobe Document Cloud.
  • Strong time management and organizational skills.
  • Excellent communication and interpersonal skills.

About Adobe

We're passionate about empowering people to create beautiful and powerful images, videos, and apps. We're committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. Join us in our mission to deliver exceptional digital experiences and make a lasting impact.



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