Desktop Engineer

5 months ago

Edinburgh, United Kingdom GBA5 EntServ UK Limited Full time

Job Description:

Supporting one of our clients based on-site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer service. The site benefits from easy access to travel links, free on-site parking and employee rates at the on-site restaurant.

This is a full-time, position working a 37.5-hour week between 07:30 – 16:00, Monday – Thursday and 07:30 – 13:00 on Fridays. The ideal candidate will need to have a flexible approach as overtime and on-call duties may be required.

Due to the nature of our client's work the successful candidate will need to either hold or be able to obtain SC Security Clearance.

Primary role requirements:

Responsible for maintaining and promoting highest level of service to the client. Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient Provide advanced 2nd Line support from ticket escalation via the Tech Bar Responsible for 2nd Line incident ticket handling, escalation and problem diagnosis Act as the Point of Contact for VIP Escalations to provide fast and efficient resolutions Desktop / Laptop / VDI – build, configuration and deployment to end users. Assist with complex software installation / deployment Work within challenging SLA’s and follow escalation paths to the leadership team and product specialists and 3rd parties promptly when required Represent the Deskside team in customer meetings and deputise in the Team/Function Lead absence

Secondary role requirements:

Guide and advise the 1st Line Support Team and apprentices for first time fix rates and enhance service Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets Smartphone support (BlackBerry MDM) Assisting with customer projects on ad-hoc basis Create and update procedural documentation Basic telephony exchange support and local network cable patching Provide second line operational support across a variety of platforms. Initial investigation and reporting of network failures. Take ownership in ensuring that reports are run and uploaded accordingly.

Essential Skills and Qualifications:

Knowledge of Microsoft Windows 10 Operating Systems as well as legacy OS i.e. Win7, XP – Deployment, configuration, and support Knowledge of Microsoft Office 2010 onwards Working knowledge of Active Directory – Administration Centre Basic understanding DNS, DHCP Working knowledge of Cisco AnyConnect VPN and RSA Secure Login Proven and demonstrable software and hardware troubleshooting skills Knowledge of Microsoft SCCM and OS / Application deployment Good written communication: concise and accurate call logging, documentation and email correspondence Able to work well as part of a team or independently.

Desirable skills / qualifications:

ITIL Version 4 Foundation CompTIA A+ Certification Microsoft Windows 10 training and certification

  • Desktop Support Engineer

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom GBA5 EntServ UK Limited Full time

    About the Role:We're seeking a skilled Desktop Support Engineer to join our team at GBA5 EntServ UK Limited. As a Desktop Support Engineer, you will be responsible for providing high-quality technical support to our clients, ensuring they receive the best possible service.Key Responsibilities:Maintain and promote the highest level of service to our...

  • Desktop Engineer

    1 month ago

    Edinburgh, Edinburgh, United Kingdom NHS Lothian Full time

    NHS Lothian is seeking a skilled Desktop Engineer to join their VDI Team. The successful candidate will be responsible for installing, managing, maintaining, and updating the Virtual Desktop Infrastructure (VDI) servers and storage infrastructure.The ideal candidate will have experience with Windows Desktop and Server operating systems, as well as knowledge...

  • Desktop Support Specialist

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom GBA5 EntServ UK Limited Full time

    Job Title: Desktop Support EngineerJob Summary:We are seeking a skilled Desktop Support Engineer to join our team at GBA5 EntServ UK Limited. As a Desktop Support Engineer, you will be responsible for providing technical support and maintenance for our clients' desktop systems.Key Responsibilities:Resolve desktop software and hardware incidents and service...

  • Windows Desktop and Virtual Desktop Systems Engineer

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom NHS National Services Scotland Full time

    NHS Scotland is committed to fostering an inclusive and diverse workforce, eliminating unlawful discrimination, and promoting equality of opportunity. We strive to create an environment where every employee feels valued, respected, and empowered to contribute their best.The VDI Team at NHS Scotland provides a secure and reliable ICT infrastructure for the...

  • 2nd Line Desktop Support Engineer

    3 weeks ago

    Edinburgh, United Kingdom Experis UK Full time

    On site 2nd Line Desktop Support | 2nd Line, Microsoft, Intune, Azure, SharePoint, O 365, Teams, Citirx: The role:We are looking for 2 experienced 2nd Line Desktop Support Engineers to work on-site for a fantastic technology consultancy in Edinburgh.Key Information:Duration: 6 months - very highly likely extensions. Pay: Circa £24 per hour Inside IR35...

  • Desktop Support Engineer

    3 weeks ago

    Edinburgh, United Kingdom CV-Library Full time

    Job Title Desktop Support Engineer Length 6 months Rate £24.18 per hour IR35 Inside Location Edinburgh What you will need to succeed Extensive knowledge and experience in troubleshooting O365 applications, including Teams, Outlook/Exchange, and the entire Office suite Proficient in addressing hardware issues, particularly with Surface Pro...

  • 2nd Line Desktop Support Engineer

    3 weeks ago

    Edinburgh, United Kingdom CV-Library Full time

    On site 2nd Line Desktop Support | 2nd Line, Microsoft, Intune, Azure, SharePoint, O 365, Teams, Citirx: The role: We are looking for 2 experienced 2nd Line Desktop Support Engineers to work on-site for a fantastic technology consultancy in Edinburgh. Key Information: Duration: 6 months - very highly likely extensions. Pay: Circa £24 per hour...

  • Desktop Support Engineer

    4 months ago

    Edinburgh, United Kingdom GBA5 EntServ UK Limited Full time

    Job Description: At DXC Technology, we’re people first. Why? Because it’s people that get the job done. We have a flexible, autonomous, and open work culture. It’s successful because we have character: we’re proactive, collaborative, and ambitious; we find solutions, set standards, and make things happen. We’re focused on the future, so we...

  • Desktop Support Engineer

    2 weeks ago

    Edinburgh, United Kingdom Hays Technology Full time

    Job Title Desktop Support EngineerLength 6 monthsRate £24.18 per hourIR35 InsideLocation EdinburghWhat you will need to succeedExtensive knowledge and experience in troubleshooting O365 applications, including Teams, Outlook/Exchange, and the entire Office suiteProficient in addressing hardware issues, particularly with Surface Pro devices.Experience...

  • Technical Desktop Support Specialist

    5 days ago

    Edinburgh, United Kingdom Experis Full time

    Job OverviewWe are seeking a skilled 2nd Line Desktop Support Engineer to join our team at Experis. This role involves providing technical support for clients on-site in Edinburgh.About the RoleThis is a fantastic opportunity for experienced professionals to work with modern Microsoft technologies, including Office 365, MS Teams, Intune, and Azure. If you...

  • Desktop Support Engineer

    3 weeks ago

    Edinburgh, United Kingdom Hays Technology Full time

    Job Title Desktop Support EngineerLength 6 monthsRate £24.18 per hourIR35 InsideLocation EdinburghWhat you will need to succeedExtensive knowledge and experience in troubleshooting O365 applications, including Teams, Outlook/Exchange, and the entire Office suiteProficient in addressing hardware issues, particularly with Surface Pro devices.Experience with:...

  • Desktop Infrastructure Technician

    4 days ago

    Edinburgh, Edinburgh, United Kingdom Build a Rocket Boy Full time

    About the JobWe're seeking a skilled Desktop Infrastructure Technician to join our IT team at Build a Rocket Boy. This role involves providing first-line technical support to users, administering user accounts, and troubleshooting hardware or software issues.The successful candidate will set up workspaces and high-end hardware for new team members and...

  • IT Service Delivery Engineer

    5 days ago

    Edinburgh, United Kingdom Experis Full time

    Job DescriptionWe are looking for an experienced 2nd Line Desktop Support Engineer to join our team at Experis. As a key member of our technical support team, you will provide on-site technical support for clients in Edinburgh, working closely with their IT teams to resolve issues efficiently.About the JobThis role involves developing and maintaining...

  • Infrastructure Engineer

    3 weeks ago

    Edinburgh, United Kingdom Change Digital – Digital & Tech Recruitment Full time

    Infrastructure Engineer – Edinburgh – Permanent – up to £55k plus benefitsChange Digital, are recruiting on behalf of our award winning client based in the heart of the city who are adding to their team and require an experienced Infrastructure Engineer with Azure, Linux, Virtualisation experience, offering a supportive, collaborative and rewarding...

  • Infrastructure Engineer

    3 weeks ago

    Edinburgh, United Kingdom Change Digital – Digital & Tech Recruitment Full time

    Infrastructure Engineer – Edinburgh – Permanent – up to £55k plus benefitsChange Digital, are recruiting on behalf of our award winning client based in the heart of the city who are adding to their team and require an experienced Infrastructure Engineer with Azure, Linux, Virtualisation experience, offering a supportive, collaborative and rewarding...

  • Infrastructure Engineer

    3 weeks ago

    Edinburgh, United Kingdom Change Digital – Digital & Tech Recruitment Full time

    Infrastructure Engineer – Edinburgh – Permanent – up to £55k plus benefitsChange Digital, are recruiting on behalf of our award winning client based in the heart of the city who are adding to their team and require an experienced Infrastructure Engineer with Azure, Linux, Virtualisation experience, offering a supportive, collaborative and rewarding...

  • Infrastructure Engineer

    3 weeks ago

    Edinburgh, United Kingdom Change Digital – Digital & Tech Recruitment Full time

    Infrastructure Engineer – Edinburgh – Permanent – up to £55k plus benefits Change Digital, are recruiting on behalf of our award winning client based in the heart of the city who are adding to their team and require an experienced Infrastructure Engineer with Azure, Linux, Virtualisation experience, offering a supportive, collaborative and rewarding...

  • Infrastructure Engineer

    3 weeks ago

    Edinburgh, United Kingdom Change Digital – Digital & Tech Recruitment Full time €55,000

    Infrastructure Engineer – Edinburgh – Permanent – up to £55k plus benefits Change Digital, are recruiting on behalf of our award winning client based in the heart of the city who are adding to their team and require an experienced Infrastructure Engineer with Azure, Linux, Virtualisation experience, offering a supportive, collaborative and rewarding...

  • Infrastructure Engineer

    3 weeks ago

    Edinburgh, United Kingdom Change Digital – Digital & Tech Recruitment Full time

    Infrastructure Engineer – Edinburgh – Permanent – up to £55k plus benefits Change Digital, are recruiting on behalf of our award winning client based in the heart of the city who are adding to their team and require an experienced Infrastructure Engineer with Azure, Linux, Virtualisation experience, offering a supportive, collaborative and...

  • Infrastructure Engineer

    3 weeks ago

    Edinburgh, United Kingdom Change Digital – Digital & Tech Recruitment Full time €55,000

    Infrastructure Engineer – Edinburgh – Permanent – up to £55k plus benefits Change Digital, are recruiting on behalf of our award winning client based in the heart of the city who are adding to their team and require an experienced Infrastructure Engineer with Azure, Linux, Virtualisation experience, offering a supportive, collaborative and rewarding...