Desktop Engineer

2 months ago

Edinburgh, United Kingdom DXC Technology Full time

Job Description:

Supporting one of our clients based on-site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer service. The site benefits from easy access to travel links, free on-site parking and employee rates at the on-site restaurant.

This is a full-time, position working a 37.5-hour week between 07:30 â 16:00, Monday â Thursday and 07:30 â 13:00 on Fridays. The ideal candidate will need to have a flexible approach as overtime and on-call duties may be required.

Due to the nature of our client's work the successful candidate will need to either hold or be able to obtain SC Security Clearance.

Primary role requirements:

  • Responsible for maintaining and promoting highest level of service to the client.
  • Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient
  • Provide advanced 2nd Line support from ticket escalation via the Tech Bar
  • Responsible for 2nd Line incident ticket handling, escalation and problem diagnosis
  • Act as the Point of Contact for VIP Escalations to provide fast and efficient resolutions
  • Desktop / Laptop / VDI â build, configuration and deployment to end users.
  • Assist with complex software installation / deployment
  • Work within challenging SLAâs and follow escalation paths to the leadership team and product specialists and 3rd parties promptly when required
  • Represent the Deskside team in customer meetings and deputise in the Team/Function Lead absence

Secondary role requirements:

  • Guide and advise the 1st Line Support Team and apprentices for first time fix rates and enhance service
  • Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets
  • Smartphone support (BlackBerry MDM)
  • Assisting with customer projects on ad-hoc basis
  • Create and update procedural documentation
  • Basic telephony exchange support and local network cable patching
  • Provide second line operational support across a variety of platforms.
  • Initial investigation and reporting of network failures.
  • Take ownership in ensuring that reports are run and uploaded accordingly.

Essential Skills and Qualifications:

  • Knowledge of Microsoft Windows 10 Operating Systems as well as legacy OS i.e. Win7, XP â Deployment, configuration, and support
  • Knowledge of Microsoft Office 2010 onwards
  • Working knowledge of Active Directory â Administration Centre
  • Basic understanding DNS, DHCP
  • Working knowledge of Cisco AnyConnect VPN and RSA Secure Login
  • Proven and demonstrable software and hardware troubleshooting skills
  • Knowledge of Microsoft SCCM and OS / Application deployment
  • Good written communication: concise and accurate call logging, documentation and email correspondence
  • Able to work well as part of a team or independently.

Desirable skills / qualifications:

  • ITIL Version 4 Foundation
  • CompTIA A+ Certification
  • Microsoft Windows 10 training and certification

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

  • Azure Virtual Desktop Engineer

    2 months ago

    Edinburgh, United Kingdom McGregor Boyall Full time

    Azure Virtual Desktop Engineer, AVD, PowerShell, Agile, Intune. A great role has landed with a key customer who is looking for a talented AVD Engineer who can help support, implement, and maintain a high level of service across the business. Operating in an exciting environment with the opportunity to work across not only AVD but the wider Azure...

  • Desktop Support Engineer

    7 days ago

    Edinburgh, United Kingdom DXC Technology Full time

    Job DescriptionAt DXC Technology, were people first. Why? Because its people that get the job done.We have a flexible, autonomous, and open work culture. Its successful because we have character: were proactive, collaborative, and ambitious; we find solutions, set standards, and make things happen. Were focused on the future, so we keep our employees at the...

  • Desktop Engineer

    3 months ago

    Edinburgh, United Kingdom GBA5 EntServ UK Limited Full time

    Job Description: Supporting one of our clients based on-site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer service. The site benefits from easy access to travel links, free on-site parking and...

  • Desktop Support Specialist

    1 week ago

    Edinburgh, Edinburgh, United Kingdom GBA5 EntServ UK Limited Full time

    Job Description:Job Title: Desktop EngineerCompany: GBA5 EntServ UK LimitedJob Summary: We are seeking a highly skilled Desktop Engineer to join our team in Edinburgh. As a Desktop Engineer, you will be responsible for providing advanced 2nd Line support from ticket escalation via the Tech Bar, maintaining and promoting the highest level of service to our...

  • Desktop Support Engineer

    1 month ago

    Edinburgh, United Kingdom GBA5 EntServ UK Limited Full time

    Job Description: At DXC Technology, we’re people first. Why? Because it’s people that get the job done. We have a flexible, autonomous, and open work culture. It’s successful because we have character: we’re proactive, collaborative, and ambitious; we find solutions, set standards, and make things happen. We’re focused on the future, so we...

  • Desktop Support Engineer

    3 weeks ago

    Edinburgh, United Kingdom DXC Technology Full time

    Job Description:At DXC Technology, we’re people first. Why? Because it’s people that get the job done.We have a flexible, autonomous, and open work culture. It’s successful because we have character: we’re proactive, collaborative, and ambitious; we find solutions, set standards, and make things happen. We’re focused on the future,...

  • IT Support Engineer

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    About Diligenta Diligenta is a leading provider of platform-based life and pensions administration services. We are committed to delivering exceptional customer service and transforming our clients' operations. Our company culture fosters positive change and development, creating a supportive environment for our employees. Summary of the Role We are seeking...

  • Azure Virtual Desktop Specialist

    3 days ago

    Edinburgh, Edinburgh, United Kingdom Head Resourcing Full time

    About the RoleWe are seeking a highly skilled Virtualisation Engineering Lead to join our team at Head Resourcing. As a key member of our infrastructure team, you will be responsible for leading and supporting a team of engineers in the development and implementation of Azure Virtual Desktop solutions.Key ResponsibilitiesTeam Leadership & Development: Lead...

  • Senior Software Engineer

    3 days ago

    Edinburgh, Edinburgh, United Kingdom ALOIS Solutions Full time

    Job Summary:We are seeking a highly skilled Senior Software Developer to join our dynamic team at ALOIS Solutions on a contract basis. The ideal candidate will have expertise in PyQt, and/or PySide to develop a robust, offline-capable desktop application with integration to Oracle databases.Key Responsibilities:Design and develop a high-performance desktop...

  • Azure Virtual Desktop Automation Engineer

    3 days ago

    Edinburgh, Edinburgh, United Kingdom Lloyds Bank plc Full time

    About This OpportunityWe are seeking an experienced Azure Virtual Desktop Automation (AVD) Engineer to join our Modern Workplace Lab as part of our Infrastructure Engineering team at Lloyds Banking Group.As an AVD Engineer, you will participate in a team developing, testing, and maintaining virtualization solutions for across the bank.Key...

  • Azure Automation Engineer

    3 days ago

    Edinburgh, Edinburgh, United Kingdom Lloyds Banking Group Full time

    About This OpportunityWe are seeking a highly skilled Azure Automation Engineer to join our Infrastructure Engineering team at Lloyds Banking Group. As a key member of our team, you will play a pivotal role in developing, testing, and maintaining virtualization solutions for our organization.Key ResponsibilitiesDevelop and implement Azure Virtual Desktop...

  • Azure Virtual Desktop Specialist

    3 days ago

    Edinburgh, Edinburgh, United Kingdom Head Resourcing Full time

    About the Role:We are seeking a highly skilled Virtualisation Engineering Lead to join our team at Head Resourcing. This role is perfect for an experienced leader who is passionate about technology and eager to drive innovation within the realm of cloud infrastructure management.The successful candidate will be responsible for leading and supporting a team...

  • Engineering Lead, UX

    7 days ago

    Edinburgh, United Kingdom Head Resourcing Full time €102,000

    Virtualisation Engineering Lead (Hybrid 2 days per week in Edinburgh or Leeds) Head Resourcing is pleased to be working with one of the UK's leading retail banks to recruit an Virtualisation Engineering Lead. We are excited to partner with one of the UK's retail bank to find a highly skilled Virtualisation Engineering Lead . This role is perfect for an...

  • Engineering Lead, UX

    2 weeks ago

    Edinburgh, United Kingdom Head Resourcing Full time €102,000

    Virtualisation Engineering Lead (Hybrid 2 days per week in Edinburgh or Leeds) Head Resourcing is pleased to be working with one of the UK's leading retail banks to recruit an Virtualisation Engineering Lead. We are excited to partner with one of the UK's retail bank to find a highly skilled Virtualisation Engineering Lead . This role is perfect for an...

  • Virtualisation Engineering Lead

    1 week ago

    Edinburgh, United Kingdom Head Resourcing Full time

    Virtualisation Engineering Lead (Hybrid 2 days per week in Edinburgh, Leeds, London) Head Resourcing is pleased to be working with one of the UK's leading retail banks to recruit a Virtualisation Engineering Lead. About the Role: We are excited to partner with one of the UK's retail bank to find a highly skilled Virtualisation Engineering Lead....

  • Virtualisation Engineering Lead

    1 week ago

    Edinburgh, United Kingdom Head Resourcing Full time

    Virtualisation Engineering Lead (Hybrid 2 days per week in Edinburgh, Leeds, London)Head Resourcing is pleased to be working with one of the UK's leading retail banks to recruit a Virtualisation Engineering Lead.About the Role:We are excited to partner with one of the UK's retail bank to find a highly skilled Virtualisation Engineering Lead. This role is...

  • Virtualisation Engineering Lead

    2 days ago

    Edinburgh, Edinburgh, United Kingdom Head Resourcing Full time £102,000

    Job DescriptionHead Resourcing is pleased to be working with one of the UK's leading retail banks to recruit a highly skilled Virtualisation Engineering Lead.Key Responsibilities:Team Leadership & Development: Lead and support a team of engineers, ensuring they receive appropriate training in methodologies and understand their roles within the organization....

  • Senior Desktop Support Engineer

    3 weeks ago

    Edinburgh, United Kingdom Trip.com Full time

    Job Description About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, , Ctrip, Skyscanner, and Qunar. Across its platforms, We have four Customer Service Centres for , Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia,...

  • Virtualisation Engineering Lead

    4 days ago

    Edinburgh, United Kingdom Head Resourcing Full time

    Virtualisation Engineering Lead (Hybrid 2 days per week in Edinburgh or Leeds)Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.Head Resourcing is pleased to be working with one of the UK's leading retail banks to recruit an Virtualisation Engineering Lead.About the Role:We are...

  • Virtualisation Engineering Lead

    7 days ago

    Edinburgh, United Kingdom Head Resourcing Full time €102,000

    Virtualisation Engineering Lead (Hybrid 2 days per week in Edinburgh or Leeds) Head Resourcing is pleased to be working with one of the UK's leading retail banks to recruit an Virtualisation Engineering Lead. About the Role: We are excited to partner with one of the UK's retail bank to find a highly skilled Virtualisation Engineering Lead . This...