Senior Desktop Support Engineer

3 weeks ago

Edinburgh, United Kingdom Trip.com Full time

Job Description

About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, , Ctrip, Skyscanner, and Qunar.
Across its platforms,
We have four Customer Service Centres for , Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the worlds leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
Introduction We are looking for an IT personnel with exemplary customer service. You will be the primary contact for all technical and IT-related queries for all the systems onsite. As such, we are looking for an all-rounder who loves problem-solving and thrives on learning new and different technologies. You will report directly to the Desktop Support Manager in Shanghai. You will work in a collaborative way to implement best-practice IT solutions while maintaining ongoing customer service. In this Role, youll get to Responsible for maintaining the normal operation of the company's internal clients; Responsible for maintaining the normal operation of ; Responsible for hardware malfunction handling, such as client, network, telephone line, printer, etc.; Maintain and support the internal client application systems; Responding to client requests and requirements in a timely manner; Lead projects and demonstrate management-related capability; assist in ad hoc assigned projects Communicate, collaborate with internal client departments, collect and follow up VOC, and continuously improve the departments NPS score
What you'll Need to Succeed Degree at HNC/HND/Ordinary/Bachelorslevel in a computer related discipline or equivalent experience Has basic networktroubleshooting knowledge, having CCNA would be a bonus; Familiar with security systems,computer room distribution, room air conditioning, computer room, andenvironmental monitoring and a desire to learn new and different technologiesin these fields; Familiar with Meeting room AudioVisual equipment and troubleshooting of it Knowledge in configurationmanagement and routine maintenance of the AD, mainstream Windows and Macsystems, and mobile systems Experience in Leading projects,and have good stakeholder management skill. Mandarin capability would be an advantagedue to communication with Shanghai HQ; Why We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At , you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.Whats more? Our rapid business growth in global offers abundant career opportunities atvarious levels and in multiple functions Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise. We encourage flexible work arrangement Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events. Clickto learn more about What makes Click the link to learn more about This is a Trip Where Both Your Career and Life Can FlourishFind out more job opportunities at
Have a good trip, and see you soon

  • Desktop Support Engineer

    7 days ago

    Edinburgh, United Kingdom DXC Technology Full time

    Job DescriptionAt DXC Technology, were people first. Why? Because its people that get the job done.We have a flexible, autonomous, and open work culture. Its successful because we have character: were proactive, collaborative, and ambitious; we find solutions, set standards, and make things happen. Were focused on the future, so we keep our employees at the...

  • Desktop Support Specialist

    1 week ago

    Edinburgh, Edinburgh, United Kingdom GBA5 EntServ UK Limited Full time

    Job Description:Job Title: Desktop EngineerCompany: GBA5 EntServ UK LimitedJob Summary: We are seeking a highly skilled Desktop Engineer to join our team in Edinburgh. As a Desktop Engineer, you will be responsible for providing advanced 2nd Line support from ticket escalation via the Tech Bar, maintaining and promoting the highest level of service to our...

  • Desktop Support Engineer

    1 month ago

    Edinburgh, United Kingdom GBA5 EntServ UK Limited Full time

    Job Description: At DXC Technology, we’re people first. Why? Because it’s people that get the job done. We have a flexible, autonomous, and open work culture. It’s successful because we have character: we’re proactive, collaborative, and ambitious; we find solutions, set standards, and make things happen. We’re focused on the future, so we...

  • Desktop Support Engineer

    3 weeks ago

    Edinburgh, United Kingdom DXC Technology Full time

    Job Description:At DXC Technology, we’re people first. Why? Because it’s people that get the job done.We have a flexible, autonomous, and open work culture. It’s successful because we have character: we’re proactive, collaborative, and ambitious; we find solutions, set standards, and make things happen. We’re focused on the future,...

  • Azure Virtual Desktop Engineer

    2 months ago

    Edinburgh, United Kingdom McGregor Boyall Full time

    Azure Virtual Desktop Engineer, AVD, PowerShell, Agile, Intune. A great role has landed with a key customer who is looking for a talented AVD Engineer who can help support, implement, and maintain a high level of service across the business. Operating in an exciting environment with the opportunity to work across not only AVD but the wider Azure...

  • IT Support Engineer

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    About Diligenta Diligenta is a leading provider of platform-based life and pensions administration services. We are committed to delivering exceptional customer service and transforming our clients' operations. Our company culture fosters positive change and development, creating a supportive environment for our employees. Summary of the Role We are seeking...

  • Senior Software Engineer

    3 days ago

    Edinburgh, Edinburgh, United Kingdom ALOIS Solutions Full time

    Job Summary:We are seeking a highly skilled Senior Software Developer to join our dynamic team at ALOIS Solutions on a contract basis. The ideal candidate will have expertise in PyQt, and/or PySide to develop a robust, offline-capable desktop application with integration to Oracle databases.Key Responsibilities:Design and develop a high-performance desktop...

  • Desktop Engineer

    3 months ago

    Edinburgh, United Kingdom GBA5 EntServ UK Limited Full time

    Job Description: Supporting one of our clients based on-site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer service. The site benefits from easy access to travel links, free on-site parking and...

  • Desktop Support Specialist

    2 days ago

    Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    About the RoleWe are seeking a highly skilled Desktop Support Specialist to join our team at Diligenta. As a key member of our IT department, you will be responsible for providing exceptional support to our end-users, ensuring that they have a seamless and productive experience with our IT services.Key ResponsibilitiesProvide on-site and remote technical...

  • Desktop Engineer

    2 months ago

    Edinburgh, United Kingdom DXC Technology Full time

    Job Description:Supporting one of our clients based on-site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer service. The site benefits from easy access to travel links, free on-site parking and employee...

  • Azure Virtual Desktop Specialist

    3 days ago

    Edinburgh, Edinburgh, United Kingdom Head Resourcing Full time

    About the RoleWe are seeking a highly skilled Virtualisation Engineering Lead to join our team at Head Resourcing. As a key member of our infrastructure team, you will be responsible for leading and supporting a team of engineers in the development and implementation of Azure Virtual Desktop solutions.Key ResponsibilitiesTeam Leadership & Development: Lead...

  • Associate Desktop Support

    2 weeks ago

    Edinburgh, United Kingdom Rockstar Games Full time

    At Rockstar Games, we create world-class entertainment experiences. Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. Rockstar North...

  • Senior Software Engineer

    3 days ago

    Edinburgh, United Kingdom Invitise Full time

    We are seeking a Senior Software engineer for our public sector client based in Edinburgh on an initial 6 month contract paying up to £685 per day inside IR35.This role allows remote working, with an expectation of attending the office 4 days per month.Security Clearance (SC) is required for this role.The role is to develop a site information metadata...

  • Azure Virtual Desktop Automation Engineer

    3 days ago

    Edinburgh, Edinburgh, United Kingdom Lloyds Bank plc Full time

    About This OpportunityWe are seeking an experienced Azure Virtual Desktop Automation (AVD) Engineer to join our Modern Workplace Lab as part of our Infrastructure Engineering team at Lloyds Banking Group.As an AVD Engineer, you will participate in a team developing, testing, and maintaining virtualization solutions for across the bank.Key...

  • Senior Software Engineer

    7 days ago

    Edinburgh, United Kingdom InvitISE Ltd Full time €685

    We are seeking a Senior Software engineer for our public sector client based in Edinburgh on an initial 6 month contract paying up to £685 per day inside IR35. This role allows remote working, with an expectation of attending the office up to 4 days per month. Security Clearance (SC) is required for this role. The role is to develop a site information...

  • Senior Software Engineer

    4 days ago

    Edinburgh, United Kingdom InvitISE Ltd Full time

    We are seeking a Senior Software engineer for our public sector client based in Edinburgh on an initial 6 month contract paying up to £685 per day inside IR35.Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.This role allows remote working, with an expectation of attending the...

  • Senior Software Engineer

    2 days ago

    Edinburgh, Edinburgh, United Kingdom Invitise Full time

    Job DescriptionWe are seeking a highly skilled Senior Software Engineer to join our team at Invitise. As a key member of our development team, you will be responsible for designing and developing a site information metadata collection application with offline synchronization features.Key Responsibilities:Design and develop a robust and scalable application...

  • Senior Software Engineer

    2 weeks ago

    Edinburgh, United Kingdom InvitISE Ltd Full time

    We are seeking a Senior Software engineer for our public sector client based in Edinburgh on an initial 6 month contract paying up to £685 per day inside IR35.This role allows remote working, with an expectation of attending the office up to 4 days per month.Security Clearance (SC) is required for this role.The role is to develop a site information metadata...

  • Senior Software Engineer

    2 weeks ago

    Edinburgh, United Kingdom InvitISE Ltd Full time

    We are seeking a Senior Software engineer for our public sector client based in Edinburgh on an initial 6 month contract paying up to £685 per day inside IR35.This role allows remote working, with an expectation of attending the office up to 4 days per month.Security Clearance (SC) is required for this role.The role is to develop a site information metadata...

  • Senior Software Engineer

    7 days ago

    Edinburgh, United Kingdom InvitISE Ltd Full time

    We are seeking a Senior Software engineer for our public sector client based in Edinburgh on an initial 6 month contract paying up to £685 per day inside IR35. This role allows remote working, with an expectation of attending the office up to 4 days per month. Security Clearance (SC) is required for this role. The role is to develop a site information...