Assistant Customer Service
3 months ago
Birmingham Branch of Bank of China is part of the first line of defence of the bank that provides financial services to individual, as well as SME clients. It is an important point of contact for individual customers to access their current and current accounts, mortgages, debit cards and credit cards services. As an Assistant Customer Service – Mandarin speaking, you will be responsible to deliver excellent customer service at the front office whilst ensuring all regulatory obligations are fully adhered to. You will also undertake operation tasks to assist the Branch in achieving its targets and objectives. This is a full time permanent position.
Key responsibilities
- Process new account applications, closure of accounts and change of customers information
- Manage customers enquiries at the front office
- Maintain customer relationship and cross-sell relevant products and services
- Discuss with customers any any-cash matters they may have
- Assist in on-going Customer Due Diligence (CDD) review
- Deal with cash and non-cash transactions at the front office
- Collect, check and ensure safe keeping of cash and cheques
- Promote products and services to potential clients
- Deal with post returned and daily overdraft reports
- Ensure all activities meet the Bank’s internal policies, procedures, and other regulatory requirements at all times
Requirements
- Degree educated preferably in Business, Finance or other equivalent
- Understanding of Retail Banking Products (e.g. Personal and Business credit cards / Personal accounts)
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Team player who is able to work independently
- Highly organised
- Attention to details
- Excellent English and Mandarin written and verbal communication skills
-
Customer Service Assistant
6 months ago
Birmingham, United Kingdom Asda Express Full time**Role**:Customer Service Assistant **Location**:Birmingham, B23 7PG **Hours**:Part-Time **Hourly Rate**:Up to£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store! As a Sales...
-
Customer Service Assistant
6 months ago
Birmingham, United Kingdom The Athenian Full time**Job Opening: Customer Service Assistant at The Athenian** Are you passionate about delivering exceptional service in a vibrant and dynamic environment? Join our team at The Athenian, where we celebrate authentic Greek cuisine and hospitality. We are currently seeking enthusiastic individuals to join us as Customer Service...
-
Customer Service Assistant
6 months ago
Birmingham, United Kingdom Asda Express Full time**Role**:Customer Service Assistant **Location**:Birmingham, B27 7US **Hours**:Part-Time / Permanent **Hourly Rate**:Up to £10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store! As a...
-
Customer Service Assistant
6 months ago
Birmingham, United Kingdom EG Group Full time**Role**:Customer Service Assistant **Location**:Birmingham, B23 7PG **Hours**:Part-Time Hours Available **Hourly Rate**:£10.50 **Aged 18+** **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...
-
Customer Service Assistant
6 months ago
Birmingham, United Kingdom EG Group Full time**Role**: Customer Service Assistant **Location**: Birmingham, B23 7PG **Hours**: Part-Time Hours Available **Hourly Rate**: £10.50 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...
-
Customer Service Assistant
6 months ago
Birmingham, United Kingdom EG Group Full time**Role**: Customer Service Assistant **Location**: Birmingham, B27 7US **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...
-
Customer Service Assistant
6 months ago
Birmingham, United Kingdom EG Group Full time**Role**:Customer Service Assistant **Location**:Knowle, B93 9DZ **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Aged 18+** **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming...
-
Customer Service Assistant
6 months ago
Birmingham, United Kingdom World Duty Free Group Full timeCustomer Assistant - Customer Service Advisor Location - Birmingham Airport Pay - competitive hourly rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours) Contract - 18 - 35 hours per week, plus overtime, permanent, part time Working pattern - 3 on 3 off (3 weekends off in a row) between the hours of 4am - 10pm,...
-
Customer Service Assistant
6 months ago
Birmingham, United Kingdom JLL Fitness LTD Full timeFull Time Position. We are currently seeking an enthusiastic Customer Service Assistant to join our team based near Erdington, Birmingham. Full Time Warehouse Vacancy in Erdington, Birmingham. Operating Hours: Monday to Friday 9am to 5pm, Saturday 9am to 2pm (Saturday working is on a two week rota). Holiday: 28 days running from January to December (Bank...
-
Customer Service Assistant
6 months ago
Birmingham, United Kingdom Launch Group Full time**Seasonal Customer Assistant - Customer Service Advisor** **Location **- Birmingham Airport **Pay **- competitive hourly rate plus excellent benefits (3am-6am get an additional 20% premium for the unsociable hours) **Contract **- 18 - 35 hours per week, plus overtime, part time, seasonal - April to October **Working pattern** - 3 on 3 off (3 weekends...
-
Customer Service Assistant
6 months ago
Birmingham, United Kingdom World Duty Free Full timeLocation: Birmingham Position: Part Time **Salary**: Competitive Hourly Rate Benefits: Benefits - Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts) Customer Assistant - Customer Service...
-
Customer Service Assistant
6 months ago
Birmingham, United Kingdom Simon Lincoln Recruitment Solutions Ltd Full time**Hours of Work - Cover 9am - 5pm** **Dates - Monday 27th November - ongoing** **Duties** - Based front of house ensuring the highest level of customer service is maintained at all times and act as a role model for excellent service delivery. - To assist on open days and carry out viewings. - To follow the complaints procedures and to receive, log and...
-
Customer Service Assistant
6 months ago
Birmingham, United Kingdom Compass Group Full time**What you'll be doing**: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for Restaurant Associates on a full time basis, contracted to 35 hours per week. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes...
-
Customer Service Assistant
6 months ago
Birmingham, United Kingdom Compass Group Full timeWe're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for a major High Street brand on a part time basis, contracted to 12 hours per week. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in its...
-
Customer Service Assistant
6 months ago
Birmingham, United Kingdom xeal Pharma Full time**Responsibilities**: - Manage and respond to external and internal phone calls promptly and professionally. - Provide customers and internal teams with accurate ETAs and tracking information for deliveries. - Follow up with couriers to ensure timely delivery of products and resolve any delivery issues. - Arrange and book collections for product returns as...
-
Customer Service Assistant
2 weeks ago
Birmingham, United Kingdom CV-Library Full timeJOB TITLE: Customer Service Assistant LOCATION: Birmingham DURATION: 6 months HOURS: Full - Time - 35 Hours - Monday - Friday between 8am -6pm £13.49 Hourly WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. My high-profile banking client are recruiting...
-
Customer Service Assistant
2 weeks ago
Birmingham, United Kingdom Hays Full timeNew Customer Service Assistant Job in Birmingham Your new company Due to the partnership between Hays and a local authority within the Birmingham area, we have a new job for 4 Customer Service Assistants to join the ticketing team.Your new role As a Customer Support Assistant, you will be working as part of the ticketing team specifically supporting...
-
Customer Service Assistant
3 weeks ago
Birmingham, United Kingdom HAYS Full timeNew Customer Service Assistant Job in Birmingham Your new company Due to the partnership between Hays and a local authority within the Birmingham area, we have a new job for 4 Customer Service Assistants to join the ticketing team. Your new role As a Customer Support Assistant, you will be working as part of the ticketing team specifically supporting the...
-
Customer Service Assistant
2 weeks ago
Birmingham, United Kingdom HAYS Full timeNew Customer Service Assistant Job in Birmingham Your new company Due to the partnership between Hays and a local authority within the Birmingham area, we have a new job for 4 Customer Service Assistants to join the ticketing team. Your new role As a Customer Support Assistant, you will be working as part of the ticketing team specifically supporting the...
-
Customer Service Assistant
6 months ago
Birmingham, United Kingdom Stephen Betts & Sons Ltd Full time**Customer Services Assistant** This is an exciting opportunity for a dynamic, highly organised individual to join a long-established family business to support the on-going business growth by providing unrivalled customer service to existing and prospective customers via telephone, in writing and via live chat functions. On a daily basis you will be...