Customer Service Assistant

5 months ago


Birmingham, United Kingdom xeal Pharma Full time

**Responsibilities**:

- Manage and respond to external and internal phone calls promptly and professionally.
- Provide customers and internal teams with accurate ETAs and tracking information for deliveries.
- Follow up with couriers to ensure timely delivery of products and resolve any delivery issues.
- Arrange and book collections for product returns as required.
- Maintain clear and effective communication within internal departments to facilitate smooth operations.
- Assist in updating and maintaining product pricing information.
- Ensure accuracy in matching prices to orders and resolve any discrepancies.
- Print daily operational sheets, including batch sheets, and ensure accuracy.
- Address and resolve general customer enquiries efficiently.
- Manage and organise replacement orders in a timely manner.

**Qualifications**:

- Proven experience in an operational support or administrative role.
- Excellent verbal and written communication skills.
- Strong organisational skills and attention to detail.
- Ability to handle multiple tasks and prioritise effectively.
- Proficiency in using office software and communication tools.
- Customer service-oriented mindset.
- Knowledge of the pharmaceutical industry is a plus.
- Full-time position.

Pay: From £12.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Diploma of Higher Education (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Customer Service Assistant



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