Customer Service Assistant

6 months ago

Birmingham, United Kingdom Launch Group Full time

**Seasonal Customer Assistant - Customer Service Advisor**

**Location **- Birmingham Airport

**Pay **- competitive hourly rate plus excellent benefits (3am-6am get an additional 20% premium for the unsociable hours)

**Contract **- 18 - 35 hours per week, plus overtime, part time, seasonal - April to October

**Working pattern** - 3 on 3 off (3 weekends off in a row) between the hours of 3am - 11pm, will be discussed at interview. Please note our roles are on a rolling rota, and days do change every week. You will be provided with your rota 4 weeks in advance.

**Customer Service advisors** have a very exciting role to play in our stores, building rapport with our customers, providing them with an enjoyable journey, sharing your knowledge, passion, and enthusiasm for our luxurious products.

**Your responsibilities** will be to:

- Deliver an individualised world class service experience for every customer
- Maximise sales opportunities using world class service skills and knowledge of products and promotions
- Demonstrate positive personal behaviours and a can-do attitude
- Work independently or as part of a team to achieve operational standards across the store

**What do you need, to be a customer assistant at World Duty Free?**
- Passion about working in a team
- Flexibility to adapt to the fast-paced environment
- Good communication skills
- Self-motivation, enthusiasm, and professionalism

World Duty Free will provide a **full induction and comprehensive training**, to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your **learning** and encourage your **growth** and career **development**. In addition, as a customer service representative your **benefits** will include:

- Company bonus scheme
- Employee Assistance programme - Confidential advice service to support our teams on a range of issues including, personal & financial - your wellbeing is important to us
- Discounts on products for our staff, family, and friends
- Travel discounts
- Free parking

We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our **people promise**, to be treated with **respect**, be **engaged** in your job, to **grow your skills and receive fair recognition and reward**.

**Job Types**: Full-time, Part-time, Temporary contract
Contract length: 7 months

**Salary**: £10.90-£11.44 per hour

Expected hours: No less than 18 per week

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Day shift
- Overtime
- Weekend availability

Work Location: In person

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