Customer Service Assistant

1 month ago


Birmingham, United Kingdom CV-Library Full time

JOB TITLE: Customer Service Assistant

LOCATION: Birmingham

DURATION: 6 months

HOURS: Full - Time - 35 Hours - Monday - Friday between 8am -6pm

£13.49 Hourly

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

My high-profile banking client are recruiting for a Senior Business Support Assistant. The role is a Hybrid role which will require you to work on site 2 days a week and 3 days from home, working normal office hours. However, due to training purposes the first few months will require onsite working Monday to Friday.

About this Opportunity

Core Responsibilities:

Carry out a variety of customer services within a given specialism, both accurately and to the customers satisfaction

Provide technical advice and guidance on own area of expertise to both external customers and colleagues at all levels

Handle the more demanding/unusual queries/work

Provide support, guidance and encouragement to other team members, assisting in their training where appropriate

Oversee the work of junior team members in order that agreed service standards and work flow deadlines are met

Establish effective transactional relationships to facilitate lead generation to ensure that customer requirements can be matched to the Bank's services, and products and cross-selling opportunities are maximised

Contribute to the appraisal process of junior colleagues, providing factual evidence for feedback where appropriate

What you'll need

· Excellent Communication Skills

· Active Problem-Solving Ability

Useful Experience

· Attention to Detail

· Growth Mindset

Application process: CV review and Microsoft Teams interview with Line manager.

If you have not received a response to your application within 48 hours, please assume you have not been shortlisted this time.

Pontoon/ Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser



  • Birmingham, United Kingdom Customer Management Resourcing (CMR) Full time

    Customer Service Advisor Hybrid Working - Birmingham Based £22,000 - £23,000K Shifts Between 7am - 7pm What we expect from you: - Excellent English, spoken and written - Customer Service Experience - Experience working with Amadeus is a plus but not at all a requirement. - Proven experience going above and beyond to provide an amazing service that helps...


  • Birmingham, United Kingdom Royal Voluntary Service Full time

    Retail Customer Assistant x2 (Part-Time) Birmingham Women's Hospital, Birmingham Together we can make a real difference Belonging to the Royal Voluntary Service community means inspiring volunteers to support the nation’s health and wellbeing. It means tackling the most pressing social issues in a workplace full of opportunities. Our people are a...


  • Birmingham, United Kingdom Midlands Arts Centre Full time

    * Principal Purpose of Post* This is a key customer focused role for MAC and is key to visitors’ experience and to the perception of the organisation. The Customer Service Assistants are responsible for; - providing knowledgeable, efficient, friendly and professional customer service to the public and all users of the centre. - ensuring the safety and...


  • Birmingham, United Kingdom Robert Walters Full time

    Customer Service Assistant - Birmingham Position: Customer Service Assistant Location: Birmingham Contract: Permanent Hours: Full time Salary/Benefits: £18,000 - £20,000 Role Details - Customer Service Assistant We are currently looking for an experienced Customer Service Assistant - to join an award-winning company on a permanent basis. Reporting...


  • Birmingham, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Birmingham, B23 7PG **Hours**:Part-Time **Hourly Rate**:Up to£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store! As a Sales...


  • Birmingham, United Kingdom The Athenian Full time

    **Job Opening: Customer Service Assistant at The Athenian** Are you passionate about delivering exceptional service in a vibrant and dynamic environment? Join our team at The Athenian, where we celebrate authentic Greek cuisine and hospitality. We are currently seeking enthusiastic individuals to join us as Customer Service...


  • Birmingham, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Birmingham, B27 7US **Hours**:Part-Time / Permanent **Hourly Rate**:Up to £10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store! As a...


  • Birmingham, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Birmingham, B23 7PG **Hours**: Part-Time Hours Available **Hourly Rate**: £10.50 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...


  • Birmingham, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Birmingham, B4 7DT **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.05 above 18 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...


  • Birmingham, United Kingdom EG Group Full time

    **Role**:Customer Service Assistant **Location**:Birmingham, B23 7PG **Hours**:Part-Time Hours Available **Hourly Rate**:£10.50 **Aged 18+** **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...


  • Birmingham, United Kingdom Webrecruit Full time

    Birmingham, West Midlands With the expansion of our client’s team, they are currently looking to recruit enthusiastic Customer Service Assistants to join them. This role will be based at our client’s site in Birmingham. The role of a Customer Service Assistant is a dynamic, customer-focused role, which is suited towards applicants who are hardworking...


  • Birmingham, United Kingdom World Duty Free Group Full time

    Customer Assistant - Customer Service Advisor Location - Birmingham Airport Pay - competitive hourly rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours) Contract - 18 - 35 hours per week, plus overtime, permanent, part time Working pattern - 3 on 3 off (3 weekends off in a row) between the hours of 4am - 10pm,...


  • Birmingham, United Kingdom Launch Group Full time

    **Seasonal Customer Assistant - Customer Service Advisor** **Location **- Birmingham Airport **Pay **- competitive hourly rate plus excellent benefits (3am-6am get an additional 20% premium for the unsociable hours) **Contract **- 18 - 35 hours per week, plus overtime, part time, seasonal - April to October **Working pattern** - 3 on 3 off (3 weekends...


  • Birmingham, United Kingdom World Duty Free Full time

    Location: Birmingham Position: Part Time **Salary**: Competitive Hourly Rate Benefits: Benefits - Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts) Customer Assistant - Customer Service...


  • Birmingham, United Kingdom Simon Lincoln Recruitment Solutions Ltd Full time

    **Hours of Work - Cover 9am - 5pm** **Dates - Monday 27th November - ongoing** **Duties** - Based front of house ensuring the highest level of customer service is maintained at all times and act as a role model for excellent service delivery. - To assist on open days and carry out viewings. - To follow the complaints procedures and to receive, log and...


  • Birmingham, United Kingdom Grove Service Station Full time

    We are looking for a hard working individual with excellent customer service to join our team at this family owned petrol station located in South Birmingham. Your responsibilities will include: - Ensuring high levels of customer satisfaction through excellent sales service - Maintaining outstanding store condition and visual merchandising standards -...


  • Birmingham, United Kingdom Leeds Building Society Full time

    Branch/Department: Birmingham - Location: Birmingham - Contract Type: Permanent - Salary: £10 per hour - Vacancy Working Pattern: Monday - Friday 9am - 5pm, 1 hour lunch. Saturdays on a ROTA bases. - Hours per week: 35 Looking for a Customer Service role with an award winning business that cares about its colleagues and customers? We're recruiting...


  • Birmingham, United Kingdom Compass Group Full time

    We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for a major High Street brand on a part time basis, contracted to 12 hours per week. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in its...


  • Birmingham, United Kingdom Simon Acres Recruitment Full time

    **Simon Acres Recruitment are seeking an enthusiastic Customer Service Assistant to work for a well-established family run business company in Birmingham.** Basic Salary: £20,000 Monday-Friday: 9am-5pm **Your duties will include**: - Providing excellent customer service to internal and external customers - Covering all aspects of administration...


  • Birmingham, United Kingdom xeal Pharma Full time

    **Responsibilities**: - Manage and respond to external and internal phone calls promptly and professionally. - Provide customers and internal teams with accurate ETAs and tracking information for deliveries. - Follow up with couriers to ensure timely delivery of products and resolve any delivery issues. - Arrange and book collections for product returns as...