Customer Service Assistant
7 months ago
**Customer Services Assistant**
This is an exciting opportunity for a dynamic, highly organised individual to join a long-established family business to support the on-going business growth by providing unrivalled customer service to existing and prospective customers via telephone, in writing and via live chat functions. On a daily basis you will be expected to liaise with customers and company representatives helping bottom lines sales by increasing customer satisfaction.
**Main Duties and Responsibilities**:
- Answering incoming calls (1st line)
- Provision of quotations
- Order entry
- Major account handling and rep liaison
- Complaint handling
- Order chasing and management of urgent orders
- Calling dormant customers
- Opening new accounts
- Calling established customers through our CRM system to promote our products and services
- Contribute to the day-to-day sales operations
**Skills and Experience**:
The successful applicant will have a proven track-record in a similar role, industry experience preferred but not essential, will be highly motivated and will be able to demonstrate the following:
- Highly computer literate
- Excellent communication skills
- Enthusiasm, drive and self-motivation
- Understanding of, and ability to deliver, excellent customer service
- Excellent organisational skills
- Engaging personality
- Good team player
- Excellent attention to detail
- Ability to work under pressure
**About The Betts Group**:
Established in 1760, the Betts Group continues to provide an unparalleled offering to the precious metals trade. Alongside its refining and smelting capabilities, the company manufactures and sells a comprehensive range of bullion products and wedding rings, and offers a wide array of tools to manufacturing jewellers.
**Job Types**: Full-time, Permanent
**Salary**: From £22,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person
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