Account Executive

3 weeks ago

London, United Kingdom The FA Full time

The FA are looking for an ambitious, delivery focused Account Executive to join the Experiences by Wembley Stadium team.

You will be responsible for managing, developing, and retaining relationships with Official Ticket Agents by providing a quality membership service with an authentic, professional approach at all touchpoints.

You will identify opportunities to improve the value proposition and to create retention opportunities and revenue growth, and work with the sales team on the delivery of group sales opportunities for seasonal and C&O products.

This is an ideal opportunity for someone in the earlier stages of their career, looking to build on their experience and grow professionally at the iconic Wembley Stadium.

Please include a cover letter with your application, clearly outlining your motivations for applying for this role and why you think you meet the criteria.

What will you be doing? Ensure that the membership services and retention strategy is delivered by owning and building excellent account management relationships with existing OTAs. Ensure annual satisfaction and renewal targets are achieved. Ensure existing OTAs receive a consistently excellent level of customer service in all interactions and that commitments are met, and expectations exceeded. Develop and maintain key relationships and keep accurate records of customer interactions and relevant information using the CRM system, always ensuring compliance with GDPR. Day to day management of OTA accounts. Be present at event day and Connections events as and when required. Assist with operational event day roles when required. Understand all Experiences by Wembley Stadium products and intuitively know how to position them accurately depending on the customer profile. Build and execute longer term strategic account plans and identify opportunities to upsell and raise Experiences by Wembley Stadium brand awareness. Work collaboratively with internal stakeholders in Hospitality Operations, Ticketing and Digital Technology to ensure the customer experience is consistently delivered at all touch points. Review sales channels to ensure correct agents are selling Experiences by Wembley Stadium and Tap House products. Use intuition and creative thinking to deliver solutions and resolutions to complex challenges and queries for Wembley OTA partners. Identify opportunities to create improved value within a commercially viable proposition for Club Wembley OTA partners. Executes additional tasks as required in order to meet FA Group changing priorities. Comply with all company policies and procedures to ensure the highest standards of health, safety and wellbeing can be maintained. As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance. What are we looking for?

Essential for the role:

Proven experience and success in a fast-paced account management environment Ambitious and driven to exceed service and retention KPI's and deliver performance beyond targets Ability to deliver exceptional customer service and retain a professional approach in all situations. Excellent communication, networking and influencing skills with a clear, purposeful, and professional approach. Ability to multi-task Resilient and tenacious with the ability to work well and in a calm, confident manner at all times

Beneficial to have:

Experience in sports, events or corporate hospitality account management environments Excellent time management, organizational and follow up skills Proactive problem solver High level of numeracy Skilled in Microsoft 365 software including Excel, Word, PowerPoint and Outlook What's in it for you?

We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.

We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season encouraging you to connect and learn with your colleagues and look after your mental health and wellbeing. Free, nutritious lunches, at Wembley Stadium and St. George's Park. Free private medical cover. A contributory pension scheme. An additional Thank You days leave, volunteering days as well as 25 days annual leave. A hybrid working model offering greater flexibility.

For more information on what it is like to work at The FA, please visit our FA Careers page,

Our Organisation

The Football Association [The FA] is the not-for-profit governing body of football in England. It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and generates significant revenue to support investment into English football each year.

The FA oversees England international teams across men's, women's, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup, Barclays FA Women's Super League, FA Women's Championship, and Women's Adobe FA Cup, and the world-class facilities of Wembley Stadium and St. George's Park,  all with a purpose to Unite the Game and Inspire the Nation.

We currently work within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model and it may be adjusted in future if deemed necessary. 

Your contract with The FA will specify a fixed location of Wembley Stadium or St. George's Park unless the role is advertised as a home-based contract. The contractual location of this role can be found at the top of this advert on our FA vacancy page.

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