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Guest Services Coordinator

4 months ago

Witney, United Kingdom Peverel Court Care Full time
DescriptionAre you an organised and friendly individual who would like to deliver exceptional guest services in a caring environment?

We have an exciting job opportunity at our award-winning nursing home in Witney that could be perfect for you.
Employee benefitsAt Peverel Court Care, our team mean the world to us. That’s why we are committed to providing an outstanding, well-rounded employee benefits package to make sure we care for our team, while they care for our residents.
  • Excellent remuneration packages
  • Paid e-learning
  • 24/7 access to an online GP
  • Access to qualified therapists through an Employee Assistance Programme (EAP)
  • Team-building social events and experiences
  • Monthly off-site massage
  • Referral scheme - earn up to £500 per successful referral 
  • Company sponsorship for professional and academic qualifications
  • Complimentary fresh fruits and snacks
  • Cycle to work scheme
  • Rewards and recognition scheme
  • Automatic enrolment to workplace pension
  • On-site parking

What to expect in this roleWhether hosting a dinner party or a champagne reception, we encourage our residents and relatives to make full use of our beautiful home and the facilities within, truly making it their own.

Job purpose:
  • To aid and assist residents and guests in all areas of hospitality, enhancing their stay and visit. 
  • Uphold the excellent reputation of Peverel Court Care by challenging poor practice; taking action to ensure any identified shortfalls in performance are addressed.
  • Communicating with all key stakeholders on matters of business and operational performance with appropriate communications and attending regular meetings with respective parties.
40 hours per week.
Some weekends may be required.
What we expect of you
  • To promote good working practices and to perform duties competently and in accordance with company policies so ensuring a safe and secure environment for both residents and staff.
  • That any accident is dealt with effectively and that correct reporting procedures are followed.
  • Demonstrate outstanding time management, problem solving, organisational and prioritisation skills.
  • Excellent communication skills (both verbal and written), and confidence communicating with people at all levels whilst maintaining confidentiality when required.
  • A strong service mindset and flexible can-do approach.
  • Strong judgement and decision-making ability.
  • Have energy, enthusiasm and confidence to take the initiative. 
Peverel Court Care provides exceptional elderly care in exclusive settings, delivered by talented and compassionate people. A long standing family business, with a reputation for an uncompromising focus on the standards of care, and the happiness of our residents their families and our staff. We respect individuals and their contribution to society. Through choice and reassurance our residents feel at the heart of the home. Our approach to finding, developing and retaining our staff, together with the personal surroundings of our properties, make us Peverel Court Care, the benchmark in premium care.