Rooms Coordinator
3 days ago
About Estelle Manor
Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire, offering a unique blend of luxury and tranquility. Our estate features four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa, 108 bedrooms, and a gym with class studios and padel courts. We also have a kids club for our little ones and a workspace, making us a perfect destination for those seeking a balance between work and leisure.
Our Culture
At Estelle Manor, we prioritize our employees' well-being and growth, offering a range of perks to enrich their experience. Our benefits include exclusive staff rates, biannual socials, and Birthday Wheel surprises. We also provide stocked colleague spaces and daily Smart Fridges, as well as forums shaping our company culture and uniform support.
Job Summary
We are seeking a highly skilled Rooms Coordinator to join our team. As a point of contact for Reception and Guest Services, you will coordinate closely with the Reservations, Housekeeping, and In Room Dining departments. Your primary responsibility will be to provide an exceptional guest experience, ensuring that all administrative tasks are completed efficiently and completely.
Key Responsibilities
- Act as a point of contact for Reception and Guest Services
- Coordinate with Reservations, Housekeeping, and In Room Dining departments
- Provide exceptional guest experience
- Complete financial and administrative responsibilities
- Perform under pressure and deliver results to deadlines
Requirements
- Previous front office experience within a luxury hotel or premium brand
- Excellent communication skills
- Ability to work under pressure and deliver results to deadlines
- Enthusiastic team player with a positive mindset
What We Offer
- Exclusive staff rates and F&B discounts
- Biannual company socials and smaller social and sports groups
- Estelleversary and Birthday Wheel gifting
- Colleague spaces stocked with food, drinks, and locally sourced coffee
- Seasonal, daily stocked Smart Fridges
- Added protection of pension and life assurance schemes
- 28 days holiday, inclusive of bank holidays
- Colleague Forums and Sustainability Committees
- Recommend-a-friend bonus scheme
- Uniform provided, cleaned, and pressed
- Onsite seamstresses for uniform fitting and repair
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