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Assistant Director of Operational Business Development

1 month ago

Newcastle upon Tyne, United Kingdom North East Ambulance Service NHS Foundation Trust Full time

Job summary

The Assistant Director of Operational Business Development is a crucial role, responsible for developing & maintaining effective systems, processes & capabilities that will be deployed across the Operations Directorate within NEAS to enable the delivery of operational excellence

You will lead the development & deployment of the standard operating model to ensure effective delivery of Directorate & Trust objectives. The post holder will be responsible for the coordination of programmes & projects of work to support optimum delivery & operational performance across NEAS & within the wider ICS footprint

This a critical role to shape, drive & facilitate the business development & management function within the Operations Directorate & to lead on the delivery of operational improvement both within the Operations Directorate & across NEAS in relation to its medium & long-term goals.

Reporting directly to the Chief Operating Officer, you will be a critical member of the Senior Leadership Team who will provide strategic, tactical & operational advice to the Chief Operating Officer & broader Board of Directors.

You will play an important role in cross-directorate engagement across NEAS & the health system more broadly, to deliver programmes of work with a range of partners including the North East & North Cumbria ICB, local Integrated Care Partnerships, Place Based partnerships, Primary Care Networks & the Urgent & Emergency Care Network including providers of acute hospital care

Main duties of the job

BUSINESS OPERATIONS & MANAGEMENT

Working alongside the Chief Operating officer, the postholder will provide strategic and operational advice and take day to day responsibility for the development and deployment of the standard operating model that ensures effective delivery of directorate and Trust objectives.

IMPROVEMENT

Working with the Strategy, Planning and Transformation Directorate, support the organisation to deliver large-scale complex change management programmes which focus on achievement of inclusive strategic outcomes, rather than project outputs.

Develop and embed a robust programme delivery framework within the Operations Directorate that seeks to deliver the organisational strategy to support effective planning, delivery, and sustainable implementation of change in line with strategic objectives with a focus on leading others through change and cultural readiness for change.

CHANGE

Support programmes of work that ensure NEAS becomes a more clinically led organisation via organisational design, leadership and management development and effective 'grass roots' and clinical engagement.

Required to undertake presentations to staff groups and the public.

PARTNERSHIP WORKING

Support engagement across the organisation and health system to deliver programmes of work with a range of partners including NENC ICB, ICPs, Place based partnerships, Primary Care Networks and the UEC Network.

Key relationships will include Acute, Community and Mental Health Trusts.

About us

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

Job description

Job responsibilities

Please refer to the attached Job description for a full list of duties and responsibilities for this role

Person Specification

Education,Qualifications and Training

Essential

Master's level qualification or equivalent with significant additional experience and in depth professional knowledge of operational delivery, strategy and planning Commitment to undertake continuing professional development.

Desirable

Professional Clinical Registration. Recognised Management qualification ( MBA) or equivalent leadership experience. Additional professional qualification of evidence of continued professional Development

Experience

Essential

Recent and relevant experience/ knowledge of working with Board colleagues, or at Sub Board level with responsibility for a broad portfolio (across multiple disciplines including operations, strategy, planning and transformation) Experience of successful development and implementation of organisational and clinical strategies Exemplary track record of successful and sustained management in an NHS Trust or similar complex organisation. Detailed grasp of the full range of current NHS issues including statutory requirements. Experience of working in a range of NHS settings including commissioning, community services and an acute trust Experience of creating a climate and culture of high performance. Financially literate with the ability to critically review, challenge and effectively utilise financial information for decision making. Successful delivery of significant change processes while maintaining improvement against key performance indicators. Evidence of leading transformation, re-design and service improvement. Experience of working collaboratively with other organisations. Experience of successfully building effective working relationship with clinicians and managers in order to develop operational services. Successful track record in negotiating and influencing others.

Desirable

Significant NHS experience at a senior level Experience of an Acute Trust

Skills and Abilities

Essential

Having the ability to understand the long term or widespread implications of decisions. In managing others, has an approach which is both inclusive and developmental. The ability to quickly and meaningfully connect with executive directors, senior clinical staff and frontline workers. The ability to identify and deliver business opportunities beyond the immediate NHS contract. The ability to set out a clear direction, inspire others and assumes command. The ability to read where the sources of power and influence are and to use them effectively. The ability to relate to other people and bring out the best in them. Strategic influencing Uses a range of influencing strategies to bring about change and modernisation of services. Builds and uses extended networks of influence. Strives to ensure that local people, staff and other agencies are involved in shaping the health modernization agenda. Takes time to build critical mass or support for a position, with the aim of getting results by working in partnership.