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Outpatient Administrator

4 months ago

SuttoninAshfield, United Kingdom Nottingham University Hospitals NHS Trusts Full time

Job summary

The post holder will be required to work within the Nottingham University Hospital's Renal Outpatient office at the Kingsmill Hospital and take responsibility for: administrating the Electronic Referral System, dealing with 2 week wait cancer referrals, receiving referral letters, email referrals, and inter-Consultant referrals, maintaining out-patient appointment waiting lists, using judgement and initiative to scheduling out-patient appointments in accordance with Trust waiting list targets, and handling associated telephone calls.

You will also be able to prioritise your workload with constantly changing demands, meet agreed deadlines and use your own initiative. This includes ensuring referrals are dealt with in a timely manner and dealing with enquiries from patients and clinicians both in person, email and on the phone. Knowledge and experience of RTT validation would be advantageous.

Main duties of the job

Working as part of the outpatient administration team, the successful candidates will play a crucial role in delivery of a high quality outpatient administration service and should demonstrate excellent communication skills.

A good telephone manner with the ability to show initiative and flexibility in answering queries from patients, nursing staff and doctors is essential as well as an efficient and empathetic manner.

You will need to demonstrate excellent organisational skills as well as being a hard working team player who works well under pressure and have an approachable manner. You must be able to multi task and prioritise workloads and use your initiative.

It would be advantageous for you to have previous experience of working in a busy NHS environment with excellent IT skills and a good knowledge of hospital software. You will have a good command of the English language and the ability to understand and accurately convey verbal and written information

About us

This is an unique opportunity to join the experienced CAS Division, delivering high quality administrative support for the Urology department. You will join a busy, experienced and friendly team and you will be required to work alongside consultants, nursing teams, clinical teams, managers and administrative teams across the specialty.

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

With over 20,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Job description

Job responsibilities

In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.

Be responsible for arranging follow up appointments and partial booking follow up appointments.

Manage the 2 week wait referrals.

Using Medway PAS or any other relevant electronic booking systems arrange appointments and follow up clinics, as instructed by the directorate management team medical/nursing staff.

Reduce and cancel clinics.

Ensure Referral to treatment patient data quality is accurate at all times.

Deal appropriately with enquiries, by telephone from staff and the general public, seeking advice or referring elsewhere if necessary.

Manage the demand and capacity within the standard operating practice taking decision to escalate when required any capacity issues.

Person Specification

Training and Qualifications

Essential

oEducated to GCSE level with A-C passes (or equivalent) including English and Maths

Desirable

NVQ Level 3 or equivalent EDCL or equivalent

Experience

Essential

oPrevious experience working in an office environment oPrevious customer service experience

Desirable

oWorking knowledge of hospital IT systems, Medway PAS, Notis. oKnowledge of outpatient work

Communication and relationship skills

Essential

oAbility to deal tactfully and efficiently with a wide range of people

Analytical and Judgement skills

Essential

oAble to use judgement to make decisions in order to solve problems/enquiries

Planning and organisation skills

Essential

oManages time effectively with the ability to prioritise own workload oDemonstrates an ability to pay close attention to detail