Student Administrator
2 weeks ago
Job Number
BU03485
School/Department
Student Services: Student Administration
Grade
5
Contract Duration
Permanent
Responsible to
Teaching Administration Officer
Overview
To be part of a flexible team of student administrators working across the University’s student administration hubs, in order to provide consistent, high quality centralised student administration functions for students.To contribute to the continuous improvement of services for students in line with the strategic priorities of the University and taking into account the needs of the diverse student body.
Main Duties and Responsibilities
Work with the Teaching Administration Officers and other team members to undertake a variety of administration tasks across a range of locations based on operational requirements.To be an active member of the Student Administration function, building & maintaining good working relationships with colleagues in central Services Departments and in Schools/Colleges to ensure an understanding of priorities and impact across the different areas of the service.
To work in collaboration with other Student Administration staff, and academic staff in Schools and Colleges to build up a detailed knowledge of systems, policies and processes, applying that knowledge within the team to ensure that the work is completed accurately and that quality standards are maintained.
Contribute to the development of, and work to, agreed service standards for the team.
To contribute to the development and embedding of new workflows and working practices within the team, Specific Functional duties (dependent on Hub and location).
Under the supervision of the Teaching Administration Officers plan and prioritise own work activities to support the delivery of an efficient and effective support service for staff and students across the Institution.
Respond to queries, answering where able to do so and referring on to the appropriate person(s) as and when necessary.
Responsible for the administration of all submitted coursework (i.e., follow up on non submission of work etc).
Responsible for the administration of examinations (e.g., preparation of exam papers, liaison with School External Examiners, entering of marks, etc).
Responsible for the arrangements for students with exam adjustments.
Liaison with academic staff and the Timetable Unit to enable the production of a coherent teaching timetable for Schools and Colleges.
Liaison with academic staff and the University’s Exams & Graduation Team to enable the production of coherent exam timetables and graduation schedules.
Responsible for the production of exam board reports and Mitigating /Concession Board reports for Schools.
To provide advice and guidance to students/staff in relation to established policies and regulations. These may be issues that have been escalated from front line staff.
Support the administration of taught programmes across the Institution, including, but not restricted to: Pre-registration, and gazette updates, module ‘upkeep’ in electronic format, dealing with Blackboard queries, setting up of module evaluations, online enrolment including module choice, etc.
Assist with University events such as open days, registration, enrolment, ID checking events and graduation.
Undertake other such duties commensurate with the grade and at other Bangor University locations as directed by line management.
Other Duties and Responsibilities
The post holder will be in a hub which will be expected to deliver a bilingual provision. The post holder will be expected to participate in performance review and developmental activities. The post holder will be expected to comply with the University equal opportunities policies, Dignity at Work and Study Policy and the University’s Welsh Language Policy and the Welsh Language Standards. The post holder has a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for him/her self and for other members of staff, students and visitors affected by his/her actions or inactions. The post holder is also required to comply with all applicable health and safety policies, procedures and risk assessments. The post holder must comply with relevant legal and financial policies and procedures and be aware of their responsibilities in terms of the legal requirements of their posts.
Person Specification
Qualifications / Training
Essential
Educated to GCSE level or NVQ level III in an appropriate subject e.g. Customer Service or Business Administration or possess equivalent experience. Experience of working within an office /administrative environment. Proficient in the use of Microsoft Office applications (Word, Excel, Access etc). Experience of developing and implementing administrative systems and procedures. Experience of assisting with the manipulation of student data or similar large data sets.Desirable:
ECDL Qualification. Proficient in the use of University systems, e.g, Banner, MyBangor, BI.Experience / Knowledge
Essential
Experience of dealing with queries and providing information to individual enquirers. An understanding of legislative requirements relating to equality, data protection and freedom of information. Ability to provide appropriate advice, sympathetically and confidentially.Desirable
An understanding of the internal and external factors that may impact on the service. An understanding of the needs of culturally diverse staff and students. Knows when a decision is beyond the roles level of responsibility and when to refer to others. An understanding of academic regulations and procedures and the ability to relate this information to students and staff.Skills/Abilities
Essential
Experience of decision making by understanding relevant information and opinion. Is able to understand, use and explain terms commonly used in own area of work. Recognises when the limits of own responsibility or ability are reached. Accepts feedback in a positive way and takes action to improve service accordingly.Other
Essential
The ability to speak Welsh fluently and carry out tasks such as writing emails in Welsh to a variety of audiences is essential for this post.
General
We are a member of Advance HE's Athena SWAN Gender Equality charter and hold a Silver award in recognition of our commitment to and progress towards gender equality within the University's policies, practices, and culture. We are proud to be a Disability Confident employer.
All members of staff have a duty to ensure their actions are in line with the overall environmental aims of the University and minimise their environmental impact.
All offers are made subject to proof of eligibility to work in the UK and receipt of satisfactory references.
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