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Service Desk Officer

4 months ago

AshtonunderLyne, United Kingdom Pennine Care NHS FT Full time

Job summary

The Service Desk Officer is responsible for receiving and managing tickets from the Service.

Desk Operators and carry out remote fix's to user issues, and for helping the Service desk operators when needed and training in area of expertise.

This is a new merged team that ultimately aims to be the 1st line support and basic user/system set ups both desktop and system request, however it is acknowledged that initially the potholder will have knowledge of desktop support OR system support.

Over time, with training the postholder will acquire knowledge to offer all 1st line support to the user.

Main duties of the job

To view the details job description and main responsibilities, please see the attached job description and person specification.

About us

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our #PennineCarePeople and do everything we can to make sure we're a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

Job description

Job responsibilities

To view the details job description and main responsibilities, please see the attached job description and person specification.

Person Specification

Qualifications

Essential

ITIL Foundation Relevant technical HNC / HND or equivalent qualification or the ability to demonstrate equivalent knowledge skills and experience

Experience

Essential

Previous Experience in Supporting Desktops OR Systems Computer literate, and proven experience in the use of Microsoft Office applications Experience of working in a Customer focused environment/ service desk

Knowledge

Essential

IT desktop applications IT Networks Servers Desktop Operating systems IT Security