Patient Advice and Liaison Service Officer

2 months ago

AshtonunderLyne, Tameside, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time
About the Role

The Patient Advice and Liaison Service (PALS) Officer is a vital position within Tameside and Glossop Integrated Care NHS Foundation Trust, serving a community of 250,000 people across Tameside & Glossop. The successful candidate will provide an efficient and effective service in addressing concerns, providing information, and facilitating the resolution of informal complaints.

Key Responsibilities
  • Act as the first point of contact for patients, carers, and visitors, providing on-the-spot information and advice.
  • Facilitate the resolution of informal concerns, working with patients and families in a fast-paced environment.
  • Provide an accessible and confidential service to patients, carers, and their families, supporting the resolution of informal complaints.
  • Engage with services across the Trust, managing enquiries from members of the public in a timely and efficient manner.
  • Utilize written and verbal communication and negotiation skills to support the effective provision of the Trust's PALS and Complaints function.
Requirements
  • Good standard of education, including good written and verbal English and GCSE pass or equivalent.
  • Customer service experience, including directly liaising and supporting a range of people from different backgrounds.
  • Proficient use of Microsoft Word, MS Excel, MS PowerPoint, and Email system.
  • Experience of liaising with external stakeholders and partner organizations.
  • Experience of dealing with challenging or upset people, or experience of responding to complaints and concerns.
  • Administration experience, including the writing of reports, letters, and the administration and management of meetings.
  • Previous experience of working in a corporate office environment.
Desirable Qualifications and Experience
  • NHS or equivalent health and social care experience.
  • Experience of using patient safety management systems, including Ulysses, Datix, or other risk management systems.
About Us

Tameside and Glossop Integrated Care NHS Foundation Trust is committed to improving health outcomes for our population and influencing wider determinants of health through collaboration with our health and care partners. We believe that the best organizations are those that reflect the communities they serve, and we actively encourage applications from diverse candidates.

  • Patient Advice Liaison Officer

    1 month ago

    Ashton-under-Lyne, Tameside, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

    Job SummaryThe Patient Advice and Liaison Service (PALS) is a vital component of our healthcare system, providing a central point of contact for patients, carers, and visitors. As a PALS Officer, you will be responsible for delivering an efficient and effective service, addressing concerns, and providing information and signposting to other services.Main...

  • Patient Advice Liaison Officer

    1 month ago

    Ashton-under-Lyne, Tameside, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

    Job SummaryThe Patient Advice and Liaison Service (PALS) is a vital component of our healthcare system, providing a central point of contact for patients, carers, and visitors. As a PALS Officer, you will be responsible for delivering an efficient and effective service, addressing concerns, and providing information and signposting to other services.Main...

  • Patient Advice Liaison Service Officer

    4 days ago

    Ashton-under-Lyne, Tameside, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

    The Patient Advice Liaison Service (PALS) at Tameside and Glossop Integrated Care NHS Foundation Trust is seeking a highly skilled and compassionate individual to join their team as a PALS Officer. This vital role plays a key part in ensuring that patients, carers, and visitors receive the highest standard of care and support.The successful candidate will be...

  • Patient Advice and Liaison Service Officer

    2 weeks ago

    Ashton-under-Lyne, Tameside, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

    About the RoleThe Patient Advice and Liaison Service (PALS) Officer is a vital role within Tameside and Glossop Integrated Care NHS Foundation Trust. As a PALS Officer, you will be the first point of contact for patients, carers, and visitors, providing on-the-spot information and advice to facilitate the resolution of informal concerns.Main...

  • Patient Advice and Liaison Service Officer

    2 weeks ago

    Ashton-under-Lyne, Tameside, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

    About the RoleThe Patient Advice and Liaison Service (PALS) Officer plays a vital role in providing an accessible and confidential service to patients, carers, and their families, supporting the resolution of informal concerns.Main ResponsibilitiesThe successful candidate will provide an efficient and effective service in addressing concerns, directly...

  • Patient Advice and Liaison Service Officer

    1 week ago

    Ashton-under-Lyne, Tameside, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

    About the RoleThe Patient Advice and Liaison Service (PALS) Officer plays a vital role in providing an accessible and confidential service to patients, carers, and their families, supporting the resolution of informal concerns.Main ResponsibilitiesThe successful candidate will provide an efficient and effective service in addressing concerns, directly...

  • Patient Advice and Liaison Service Officer

    2 months ago

    Ashton-under-Lyne, Tameside, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

    About the RoleThe Patient Advice and Liaison Service (PALS) Officer is a key position within Tameside and Glossop Integrated Care NHS Foundation Trust, serving a community of 250,000 people across Tameside & Glossop. The successful candidate will provide an efficient and effective service in addressing concerns, providing information, and facilitating the...

  • Patient Advice and Liaison Service Officer

    2 months ago

    Ashton-under-Lyne, Tameside, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

    About the RoleThe Patient Advice and Liaison Service (PALS) Officer is a key position within Tameside and Glossop Integrated Care NHS Foundation Trust, serving a community of 250,000 people across Tameside & Glossop. The successful candidate will provide an efficient and effective service in addressing concerns, providing information, and facilitating the...

  • Patient Advice and Liaison Service Officer

    2 months ago

    Ashton-under-Lyne, Tameside, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

    About the RoleThe Patient Advice and Liaison Service (PALS) Officer is a vital position within our organization, responsible for providing an accessible and confidential service to patients, carers, and their families. This role demands a high level of effective and compassionate communication and negotiation skills to work with members of the public,...

  • Patient Advice and Liaison Service Officer

    2 months ago

    Ashton-under-Lyne, Tameside, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

    About the RoleThe Patient Advice and Liaison Service (PALS) Officer is a vital position within our organization, responsible for providing an accessible and confidential service to patients, carers, and their families. This role demands a high level of effective and compassionate communication and negotiation skills to work with members of the public,...

  • Cancer Patient Pathway Coordinator

    3 weeks ago

    Ashton-under-Lyne, Tameside, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

    About the RoleWe are seeking a skilled and compassionate Cancer Patient Pathway Navigator to join our team at Tameside and Glossop Integrated Care NHS Foundation Trust. As a key member of our team, you will play a vital role in supporting patients and their families through the cancer pathway, ensuring seamless care coordination and navigation.Key...

  • Cancer Patient Pathway Coordinator

    3 weeks ago

    Ashton-under-Lyne, Tameside, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

    About the RoleWe are seeking a skilled and compassionate Cancer Patient Pathway Navigator to join our team at Tameside and Glossop Integrated Care NHS Foundation Trust. As a key member of our team, you will play a vital role in supporting patients and their families through the cancer pathway, ensuring seamless care coordination and navigation.Key...

  • Cancer Patient Pathway Coordinator

    4 weeks ago

    Ashton-under-Lyne, Tameside, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and compassionate Cancer Patient Pathway Navigator to join our team at Tameside and Glossop Integrated Care NHS Foundation Trust. As a key member of our team, you will play a vital role in supporting patients and their families through the cancer pathway, ensuring seamless care coordination and navigation.Key...

  • Cancer Patient Pathway Coordinator

    1 month ago

    Ashton-under-Lyne, Tameside, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and compassionate Cancer Patient Pathway Navigator to join our team at Tameside and Glossop Integrated Care NHS Foundation Trust. As a key member of our team, you will play a vital role in supporting patients and their families through the cancer pathway, ensuring seamless care coordination and navigation.Key...

  • Cancer Patient Pathway Coordinator

    1 month ago

    Ashton-under-Lyne, Tameside, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and compassionate Cancer Patient Pathway Navigator to join our team at Tameside and Glossop Integrated Care NHS Foundation Trust. As a key member of our team, you will play a vital role in supporting patients and their families through the cancer pathway, ensuring seamless care coordination and navigation.Key...

  • Cancer Patient Pathway Coordinator

    4 weeks ago

    Ashton-under-Lyne, Tameside, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and compassionate Cancer Patient Pathway Navigator to join our team at Tameside and Glossop Integrated Care NHS Foundation Trust. As a key member of our team, you will play a vital role in supporting patients and their families through the cancer pathway, ensuring seamless care coordination and navigation.Key...

  • Cancer Patient Pathway Coordinator

    4 weeks ago

    Ashton-under-Lyne, Tameside, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and compassionate Cancer Patient Pathway Navigator to join our team at Tameside and Glossop Integrated Care NHS Foundation Trust. As a key member of our team, you will play a vital role in supporting patients and their families through the cancer pathway, ensuring seamless care coordination and navigation.Key...

  • Cancer Patient Pathway Coordinator

    4 weeks ago

    Ashton-under-Lyne, Tameside, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and compassionate Cancer Patient Pathway Navigator to join our team at Tameside and Glossop Integrated Care NHS Foundation Trust. As a key member of our team, you will play a vital role in supporting patients and their families through the cancer pathway, ensuring seamless care coordination and navigation.Key...

  • Community Liaison Officer

    5 days ago

    Ashton-under-Lyne, Tameside, United Kingdom NHS Full time

    We are seeking an enthusiastic individual to join our Community Gateway Service as a Community Liaison Officer. This role will involve receiving referrals to the District Nursing Neighbourhood, the Integrated Urgent Care Team, and the Adult Social Care Neighbourhood teams.This position will be based at Crickets Lane Clinic, Ashton, and will involve working a...

  • Cancer Patient Pathway Coordinator

    1 month ago

    Ashton-under-Lyne, Tameside, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

    About the RoleWe are seeking a skilled and compassionate Cancer Patient Pathway Navigator to join our team at Tameside and Glossop Integrated Care NHS Foundation Trust. As a key member of our team, you will play a vital role in supporting patients and their families through the cancer care pathway.Key ResponsibilitiesCoordinate care by providing a single...