Patient Advice Liaison Officer

1 month ago


AshtonunderLyne, Tameside, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time
Job Summary

The Patient Advice and Liaison Service (PALS) is a vital component of our healthcare system, providing a central point of contact for patients, carers, and visitors. As a PALS Officer, you will be responsible for delivering an efficient and effective service, addressing concerns, and providing information and signposting to other services.

Main Duties

The PALS Officer plays a crucial role in providing an accessible and confidential service to patients, carers, and their families. Key responsibilities include:

  • Providing on-the-spot information and advice
  • Facilitating the resolution of informal concerns
  • Liaising with external stakeholders and partner organisations
  • Managing enquiries from members of the public in a timely and efficient manner
  • Acting as a facilitator and mediator
About Us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

Our Values

We are committed to upholding the following values:

  • Safety
  • Care
  • Respect
  • Communication
  • Learning
Benefits

We offer a range of benefits, including flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, and support with stress, bereavement, relationships, finance, and more.



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