Community Liaison Officer

3 weeks ago

AshtonunderLyne, Tameside, United Kingdom NHS Full time

We are seeking an enthusiastic individual to join our Community Gateway Service as a Community Liaison Officer. This role will involve receiving referrals to the District Nursing Neighbourhood, the Integrated Urgent Care Team, and the Adult Social Care Neighbourhood teams.

This position will be based at Crickets Lane Clinic, Ashton, and will involve working a shift pattern on a rota basis. The ideal candidate will be the first point of contact for service users making initial contact to the Community Gateway regarding health and/or social care matters.

Main Responsibilities

  • To be the first point of contact for service users making an initial contact to the Community Gateway regarding health and/or social care matters.
  • To work with the Community Gateway team to provide a high-quality service to service users.
  • To maintain accurate records and reports as required.

About Us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

  • Safety
  • Care
  • Respect
  • Communication
  • Learning

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population. We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ people & Disabled people.

Person Specification

  • Education and Qualifications
    • IT Skills in Microsoft, word and excel
    • English and Maths, GCSE, CSE, level 2 or A-C or above or relevant experience with an administration role
    • Car Driver/Ability to travel
  • Knowledge
    • Working experience of general office duties
    • Reception duties - answering the phone
    • Previous experience working with the General Public and Vulnerable People
    • Previous experience of working within an Adult Social Care setting
    • Experience of working within a Call Centre environment
  • Experience
    • Previous experience of working in an Office environment
    • Previous experience of handling a high volume of telephone calls/Reception Work
    • Ability to understand and follow algorithms and processes
  • Skills and Abilities
    • Typing/IT skills (email, word processing & file management)
    • Effective communication skills with a wide range of people
    • Flexibility to cope with changing needs of the job
    • Eager to learn new skills
    • High degree of interpersonal skills
    • Resilient working under pressure
    • Able to achieve high work rates
    • NVQ Customer Care or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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