Patient Advice and Liaison Service Officer

4 weeks ago


AshtonunderLyne, Tameside, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

About the Role

The Patient Advice and Liaison Service (PALS) Officer plays a vital role in providing an accessible and confidential service to patients, carers, and their families, supporting the resolution of informal concerns.

Main Responsibilities

The successful candidate will provide an efficient and effective service in addressing concerns, directly providing information and signposting to other services, and facilitating the early resolution of non-complex concerns.

Key Skills and Qualifications

  • Excellent verbal and written communication skills
  • Able to organise and prioritise work
  • Ability to work as part of a team
  • Knowledge of confidentiality procedures pertaining to Data Protection Act

Working for Tameside and Glossop Integrated Care NHS Foundation Trust

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop, providing a range of services both within the hospital and across the community for both adults and children.

Our Values and Behaviours

  • Safety
  • Care
  • Respect
  • Communication
  • Learning

Benefits

The successful candidate will benefit from flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, and support with stress, bereavement, relationships, finance, and much more.



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