Service Desk

6 months ago


NewcastleunderLyme, United Kingdom Uniting People Full time

Service Desk Engineer

Role Overview

**Responsibilities -**

Service Desk
- Ensuring the Service Desk calls are always promptly answered and handled appropriately.
- Triaging inbound issues and performing all troubleshooting to the point of resolution or escalation.
- Maintaining configurations and client details.
- Maintaining a good relationship with clients.
- Operate assigned board and ensure ticket volumes are low and always updated.

**Responsibilities - Documentation & SharePoint**
- Review all documentation and update the knowledgebase with any new knowledge.
- Ensure all internal processes are strictly adhered to.
- Be prepared to attend any provided training sessions.

**Skills & Knowledge - Required**
- Excellent communication skills.
- Customer service orientated with a problem-solving mentality.
- Proven operational and technical knowledge and experience in handling and closing calls in a technical capacity.
- Experience with managing high ticket volumes.
- Ability to take ownership and act as the main point of contact for clients during support incidents.
- Good written and verbal communication skills.
- Excellent reporting and documentation skills.
- Display commitment to resolving problems as quickly as possible.
- Able to build and maintain long-term professional relationships both internally and externally.
- Effective organisational skills to ensure deadlines are met.
- At least 1 year of experience in IT services or technical support.
- Strong knowledge of IT infrastructure, hardware, software, and networking.

**Job Types**: Full-time, Permanent

Pay: £21,000.00-£24,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Newcastle-under-Lyme, Staffordshire: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person



  • Newcastle-under-Lyme, United Kingdom Brampton Recruitment Full time

    * 4 on 4 off - NIce working environment A fantastic opportunity has arisen for a Service Advisor to work for a well-established company who offers a warm and friendly environment. As a Service Advisor, you will be responsible for providing exceptional customer service to a range of external clientsand internal. **Job Description**: - To process all requests...


  • Newcastle under Lyme, Staffordshire, United Kingdom Claims Consortium Group Full time

    We are seeking a highly skilled TPA Desk Professional to join our team at the Claims Consortium Group.About the RoleThis is an exciting opportunity for someone with property claims insurance experience to take on a new challenge. As a TPA Desk Professional, you will be responsible for providing excellent customer service, investigating claims, and supporting...

  • Service Desk Manager

    13 hours ago


    Newcastle Upon Tyne, United Kingdom Sellick Partnership Full time

    **Service Desk Manager** **Permanent Role** **Hybrid Working** **£40,000 - 45,000 / annum** In this role you would be working in a top 100 UK Law Firm as a Service Desk Manager. This role is a permanent position leading a team of technical support specialists. Working as a Service Desk Manager with this organisation you would be working on a...


  • Newcastle Upon Tyne, United Kingdom LTS Resourcing LTD Full time

    We are urgently seeking an IT Service Desk Analyst to join our market leading client on a 9 months fixed term contract basis, working fully remote Monday to Friday, 4.00am to 12.00pm. As the IT Service Desk Analyst, you will be responsible for providing first level support through taking calls and handling the resulting incidents or Service Requests, using...


  • Newcastle upon Tyne, United Kingdom Nomad Digital Full time

    **Overview** We are currently recruiting a Head of Service Desk for our fast-paced, innovative Operations and Maintenance division. As the Head of Service Desk you will be responsible for managing the Central Service Desk team including any third-party support organisations who act as an outsourced function. You will lead the Central Service Desk team in...

  • Head of Service Desk

    7 months ago


    Newcastle upon Tyne, United Kingdom Nomad Digital Full time

    **Overview** We are currently recruiting a Head of Service Desk for our fast-paced, innovative Operations and Maintenance division. As the Head of Service Desk you will be responsible for managing the Central Service Desk team including any third-party support organisations who act as an outsourced function. You will lead the Regional Team Leaders and...

  • Service Desk Manager

    3 weeks ago


    Newcastle upon Tyne, United Kingdom Forfusion Ltd Full time

    Job DescriptionAt Forfusion we take pride in delivering world class project delivery and IT Managed Services as Cisco Experts, to our client base.We’re looking for a positive, enthusiastic and resourceful individual to join our Managed Services team as the Service Desk Manager.There’s never been a more exciting time for us, and we’re looking for...

  • Service Desk Team Lead

    14 hours ago


    Newcastle Upon Tyne, United Kingdom Sellick Partnership Full time

    **Service Desk Team Lead** **Permanent Role** **Hybrid Working** **£25,000 - 30,000 / annum** In this role you would be working in a multinational utilities business as a Service Desk Team Lead. This role is a permanent position leading a team the service desk team, making it an efficient, cost-effective service desk. Working as a Service Desk TeamLead...


  • Newcastle upon Tyne, United Kingdom Norton Rose Fulbright Full time

    Practice Group / Department: IT Regional - Service Desk Management - Newcastle **Job Description**: We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our...


  • Newcastle upon Tyne, United Kingdom Norton Rose Fulbright Full time

    Practice Group / Department: IT Regional - Service Desk Management - Newcastle **Job Description**: We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. As well as the relevant skills and experience,...


  • Newcastle Upon Tyne, United Kingdom Gold Group Ltd Full time

    IT Service Desk Team Lead Newcastle **Brief** IT Service Desk Team Lead needed for a multinational utility organisation based in Newcastle who are looking to employ an experienced and well-rounded IT Service Desk Team Leader that takes pride in their work with an in-depth knowledge of using MicrosoftWindows 10, Microsoft Azure, Office 365 and a broad...


  • Newcastle Upon Tyne, United Kingdom Balfour Beatty Full time

    **About the role** Balfour Beatty has an exciting opportunity for a IT Service Desk Analyst to join our Enabling Functions team to work in Newcastle upon Tyne (Longbenton). Hours: This role will operate within a rota basis, 8 hour shifts between the hours of 7am - 6pm MonFri. On-call and weekend is available as an optional at additional rates; Location:...

  • Service Desk Manager

    2 months ago


    Newcastle upon Tyne, United Kingdom Forfusion Ltd Full time

    At Forfusion we take pride in delivering world class project delivery and IT Managed Services as Cisco Experts, to our client base. We’re looking for a positive, enthusiastic and resourceful individual to join our Managed Services team as the Service Desk Manager. There’s never been a more exciting time for us, and we’re looking for like-minded,...

  • Service Desk Manager

    4 weeks ago


    Newcastle upon Tyne, United Kingdom Forfusion Ltd Full time

    At Forfusion we take pride in delivering world class project delivery and IT Managed Services as Cisco Experts, to our client base. We’re looking for a positive, enthusiastic and resourceful individual to join our Managed Services team as the Service Desk Manager. There’s never been a more exciting time for us, and we’re looking for like-minded,...

  • IT Team Lead

    16 hours ago


    Newcastle upon Tyne, United Kingdom Mott MacDonald Full time

    Do you want to work for a company whose purpose is to improve society by considering social outcomes, and to transform businesses, communities, and opportunities for its employees? Mott MacDonald is a global consultancy whose people do exactly that. The Service Desk Team Lead works closely with Service Desk employees, Desktop Support Team Leads, 3rd Line...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Forfusion Ltd Full time

    Company Overview: Forfusion Ltd is a leading provider of IT Managed Services as Cisco Experts.Job Description: We are seeking a Service Desk Operations Leader to join our Managed Services team.About the Role: As the Service Desk Operations Leader, you will be responsible for supervising and motivating the Service Desk team members daily, managing customer...

  • Service Desk Expert

    2 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom ENGINEERINGUK Full time

    We need an experienced Service Desk Analyst to join our team. As a key member of the engineering team, you will provide essential IT support services to our users, encompassing both first and second-level assistance.Responsibilities:Offer top-notch customer service and resolve complex technical problems swiftly.Handle the maintenance, deployment, and upkeep...

  • Service Desk Manager

    4 weeks ago


    Newcastle Upon Tyne, United Kingdom Forfusion Ltd Full time

    At Forfusion we take pride in delivering world class project delivery and IT Managed Services as Cisco Experts, to our client base. We’re looking for a positive, enthusiastic and resourceful individual to join our Managed Services team as the Service Desk Manager. There’s never been a more exciting time for us, and we’re looking for like-minded,...

  • Service Desk Manager

    2 months ago


    Newcastle upon Tyne, United Kingdom Forfusion Ltd Full time

    Job Description At Forfusion we take pride in delivering world class project delivery and IT Managed Services as Cisco Experts, to our client base. We’re looking for a positive, enthusiastic and resourceful individual to join our Managed Services team as the Service Desk Manager. There’s never been a more exciting time for us, and we’re looking for...

  • Service Desk Manager

    2 months ago


    Newcastle Upon Tyne, United Kingdom Forfusion Ltd Full time

    At Forfusion we take pride in delivering world class project delivery and IT Managed Services as Cisco Experts, to our client base.We’re looking for a positive, enthusiastic and resourceful individual to join our Managed Services team as the Service Desk Manager.There’s never been a more exciting time for us, and we’re looking for like-minded,...