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4 days ago
We are seeking a highly skilled TPA Desk Professional to join our team at the Claims Consortium Group.
About the RoleThis is an exciting opportunity for someone with property claims insurance experience to take on a new challenge. As a TPA Desk Professional, you will be responsible for providing excellent customer service, investigating claims, and supporting decision-making.
The ideal candidate will have a proven track record of dealing with customer queries in a professional and personal manner. They will also possess strong analytical skills, enabling them to quickly investigate claims and provide excellent service to customers.
This role offers a competitive salary of £25,125 per annum, commensurate with experience, plus benefits.
Key Responsibilities:
- Investigate claims in a timely manner, obtaining high-quality information to support decision-making.
- Empathise with customers to ensure excellent service throughout the claims process.
- Maintain confidentiality and high personal ethical standards throughout.
- Demonstrate confidence and knowledge to make decisions regarding policy liability, quantum, and subrogation issues.
- Recognise when assistance is required from other colleagues and maintain effective communication between parties.
- Provide high-level technical, quality, and customer service commitment, complementing the company's goal to be the 'best' in the market.
Requirements:
- Property claims insurance experience - essential.
- CILA Qualified or working towards.
- A proven track record of exhibiting a professional and personal approach when dealing with customers.
We are the Claims Consortium Group, a leading provider of claims management services. We pride ourselves on delivering exceptional service to our customers, and we're looking for like-minded individuals to join our team.
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